Oakfield Lodge

People and relatives were able to be involved with decisions about care. However, care plan reviews with social workers were not always as regular as they should be. The registered manager implemented a new way of ensuring care was reviewed following the inspection. Care plans were person centred and captured people's needs. People's communication needs were met. People were able to take part in activities and supported to avoid social isolation. The service was able to support people who were at the end of their lives.

Right Care Risks to people were recorded, monitored and managed. Medicines were managed safely. The service sought to keep people safe from infection through good infection prevention and control. People's needs were assessed before they began using the service to ensure their needs would be met adequately. Staff received regular training to ensure they could continue to care for people in the right way. People were well treated and supported; people and relatives told us staff were caring. People's privacy, dignity was

respected, and their independence promoted. People were cared for by staff who knew them. Managers and staff were clear about their roles and knew their responsibilities towards the safety of people. The registered manager understood duty of candour and the regulatory requirements placed on them.

Right culture The service had systems and process in place to protect people from abuse. Lessons were learned when things went wrong. Incidents and accidents were recorded, and actions take to lessen further risks to people. Staff had supervision to provide them with the support they needed to do their jobs properly. People's equality and diversity was respected. People and relatives were able to complain and if they did the service responded appropriately. The service promoted a positive culture which was person centred. People and relatives were complimentary about staff and management. People and staff were able to engage with the service. The service worked with others to the benefit of people it cared for.