Fernways

At the time of this assessment, the service was providing personal care to 10 people. The site visit was carried out on 15 July 2025.

This assessment was carried out by one inspector. We looked at 15 quality statements as part of this assessment. We gave the service 24 hours’ notice of the assessment. This was because we wanted to make sure someone would be available to support us with the assessment. We also spoke with people who used the service, their relatives, and staff to seek their views about the service.

At the time of our assessment there was a registered manager in post. However, they had been absent from the service for longer than three months. The provider had made alternative arrangements to ensure the registered manager position was covered. An acting manager was in post, and they were being supported by the service manager and the registered managers from the provider’s other services.

The last rating for this service was requires improvement (published 20 January 2023). This assessment was carried out to follow up on action we told the provider to take at the last inspection.

The provider was previously in breach of the legal regulation in relation to the management of medicines and good governance. Improvements were found at this assessment and the provider was no longer in breach of these regulations. The provider ensured medicines were managed safely. There was an effective system in place to monitor the quality of the service and identify shortfalls.

This report only covers our findings in relation to the key questions Safe and Well-led which cover those breaches.