Glenister Gardens
Home care, Hillingdon
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Glenister Gardens: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
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Ratings published by the Care Quality Commission.
Inspected and rated 4 times since 2016. Rated Requires improvement in 2016, then Good in 2017, then Requires improvement in 2023, then Good in July 2024.
Its last inspection improved it from Requires improvement to Good. The latest rating was published about 2 years ago.
What inspectors found
From the Care Quality Commission's assessment published 18 September 2024 (assessment visit 5 August 2024). Quoted under the Open Government Licence.
Glenister Gardens provides care and support to adults with a learning disability and autistic people living in a 'supported living' setting, so that they can live as independently as possible. People's care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this assessment looked at people's personal care and support. The service can accommodate up to 12 people in their own flats, located in the same building with communal areas. At the time of the inspection 11 people were being supported by the service. The assessment was carried out on site by 2 inspectors and a nurse specialist advisor. After the assessment, an Expert by Experience contacted families for feedback. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. We met with 2 people during the assessment and spoke with 1 person on the phone after the assessment. We also spoke with 6 relatives and a social care professional. We received feedback from the local authority quality monitoring team and safeguarding authority. We did not assess all quality statements at this assessment. For those areas we did not assess, we used the ratings awarded at the last inspection to calculate the overall rating. We identified some areas, such as medicines management, where improvements were needed. The Head of Learning Disabilities took immediate action to make some of the improvements and sent us evidence of this action. We will continue to monitor information we receive about the service, which will help inform us when to next assess them. At the time of our assessment, there was not a registered manager in post. The provider had recruited a new manager internally who was in post and had applied to CQC to become the registered manager for the service. We spoke with the management team and 3 care workers during the assessment. We also looked at a range of records.
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Safe
Good
We found some improvements were needed to medicines management to reduce risks to people's safety. The provider took action to address these concerns on the day of our assessment and sent us evidence of their actions after the assessment. People had risk assessments in place to help keep them safe and maintain their wellbeing. The service had enough appropriately trained staff to meet people's needs and keep them safe. The provider had policies and procedures for managing incidents, accidents, safeguarding alerts and complaints. This included lessons learned to help improve service delivery. We did not assess all the quality statements within this key question, as we did not identify concerns in the areas we judged as being met at our last inspection.
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Effective
Good
People were supported to maintain their wellbeing and health. Needs were assessed and planned for, and people were supported to have choice in their day to day activities. These included keep fit activities such as the gym and swimming. People had consented to their care and where they did not have the capacity to consent to their care, appropriate assessments and best interest decisions were made on their behalf. We did not assess all the quality statements within this key question, as we did not identify concerns in the areas we judged as being met at our last inspection.
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Well-led
Good
The service was well led. The provider had a range of audits and quality assurance tools in place to monitor the quality of care being delivered. Managers worked with staff to help ensure staff had the training and information required to provide a good level of care. We did not assess all the quality statements within this key question, as we did not identify concerns in the areas we judged as being met at our last inspection.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 31 Glenister Gardens, Hayes, UB3 3FA |
|---|---|
| Neighbourhood | Hayes, Hillingdon |
| Phone | 020 8573 7828 |
| Registered manager | Sarah Shield |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 3 inspection reports, latest 28 October 2023 (opens the Care Quality Commission website) Latest assessment published 18 September 2024; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | CCS Homecare Services Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 06128354 (opens Companies House) |
CCS Homecare Services Ltd runs 2 services in London. 1 is rated Good or Outstanding and 1 has no rating yet.
Other services run by CCS Homecare Services Ltd
- G CCS Home Care Services (Hillingdon) Home care, HillingdonGood
Nearest alternatives
- – City Home Care Limited Home care, 0.4 miles awayNo overall rating
- G Sahan Cares C.I.C Home care, 0.4 miles awayGood
- – ARN Care Ltd Home care, 0.5 miles awayNo overall rating
- – Arli Healthcare Services Ltd Home care, 0.5 miles awayNot yet rated
- – Dory Homecare Ltd Home care, 0.5 miles awayNot yet rated
Getting help from London Borough of Hillingdon
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hillingdon
- Ask for a care needs assessment
- Phone: 01895 556633, Monday to Friday, 9am to 5pm. Out-of-hours emergencies: 01895 250111
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Hillingdon
Checked on the council's website, November 2026.
Common questions
- Does Glenister Gardens provide nursing care?
- The Care Quality Commission's register does not list nursing care for Glenister Gardens.
- When was Glenister Gardens last inspected?
- The Care Quality Commission's latest rating for Glenister Gardens was published on 18 September 2024.
- Who runs Glenister Gardens?
- Glenister Gardens is run by CCS Homecare Services Ltd. It runs 2 services in London.
- What is Glenister Gardens's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.