Arm2Arm Support Ltd
- Home care
- Dementia care
- Registered since 2024
- Moredon, Swindon, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
8 months
since the latest rating was published.
25 of 33
rated home care services in Swindon are rated Good, like this one.
Arm2Arm Support Ltd: inspection record
Rated Good in February 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Effective | ||||||||||||
| Caring | ||||||||||||
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Dorcas Care Ltd Good, 0.6 miles away
- – Caring@Home Ltd No overall rating, 0.6 miles away
- G Comfcare Main Office Good, 0.6 miles away
- G Crystal Caring Good, 0.6 miles away
- O First City Nursing Services Outstanding, 0.6 miles away
What inspectors found
From the Care Quality Commission's assessment published 25 February 2026 (assessment visit 4 February 2026). Quoted under the Open Government Licence.
Date of assessment 6 February to 12 February 2026. Arm2Arm Support Limited is registered to provide support to people living in their own homes. The service supports older people, people with dementia, and people with physical disabilities. At the time of our inspection there were 2 people receiving the regulated activity of personal care. We inspected the service as it had not been inspected since it registered with us.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
People had detailed information within their care plans to guide staff how to support them. This included information about their interests and things which were important to them. Staff worked well together and spoke positively about how they were supported. People’s consent was sought to provide care, and this was clearly documented. People were supported by staff who had a good understanding of their needs. The service promoted equality, diversity and inclusion through staff training and their policies and procedures. Leaders had a good oversight of the service, had the skills and knowledge to carry out their role effectively, and supported an open and transparent culture.
We found the service was not using Medicine Administration Record Charts (MARs) where appropriate. This meant there was a risk medicines were not being administered correctly. However, there was guidance for staff within people’s care plans, and a body map was used to guide staff where to apply topical creams. Staff recorded their support with people’s medicines within their care notes. We raised this with the manager who immediately implemented the use of MARs. Additionally, the service had not notified CQC of one safeguarding incident.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this registered service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this registered service. This key question has been rated good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this registered service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Janet Mugadza
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Arm2Arm Support Ltd
- Ownership type
- Organisation
- Companies House number
- 13929134 (opens Companies House)
Getting help from Swindon Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Swindon Borough Council
- Ask for a care needs assessment
- Phone: 01793 445500, Monday, Wednesday, Thursday and Friday 9am to 5pm, Tuesday 9am to 4pm
- Support for carers
- Paying for care: Swindon Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Arm2Arm Support Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Arm2Arm Support Ltd.
- When was Arm2Arm Support Ltd last inspected?
- The Care Quality Commission's latest rating for Arm2Arm Support Ltd was published on 25 February 2026.
- Who runs Arm2Arm Support Ltd?
- Arm2Arm Support Ltd is run by Arm2Arm Support Ltd.
- What is Arm2Arm Support Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 25 February 2026.
Contact
- Phone
- 07745 240705
- Address
- 80.A Basepoint Business Centre, Rivermead Industrial Estate, Rivermead Drive, Westlea, Swindon, SN5 7EX Map (opens Google Maps)
Compare nearby
- G Dorcas Care Ltd Good, 0.6 miles away
- – Caring@Home Ltd No overall rating, 0.6 miles away
- G Comfcare Main Office Good, 0.6 miles away
- G Crystal Caring Good, 0.6 miles away
- O First City Nursing Services Outstanding, 0.6 miles away