Purbeck Personal Assistants
- Home care
- Dementia care
- Registered since 2024
- Dorset, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
9 months
since the latest rating was published.
56 of 60
rated home care services in Dorset are rated Good, like this one.
Purbeck Personal Assistants: inspection record
Rated Good in January 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Jurassic Care Not yet rated, 0.2 miles away
- G Care Purbeck Good, 0.3 miles away
- RI FastFallsResponse Ltd Requires improvement, 7.2 miles away
- G Poole Home Care Limited Good, 7.3 miles away
- G Dana Care Good, 7.5 miles away
What inspectors found
From the Care Quality Commission's assessment published 5 January 2026 (assessment visit 16 October 2025). Quoted under the Open Government Licence.
Date of assessment: 21 October to 7 November 2025.
Purbeck Personal Assistants is a domiciliary care service providing a regulated activity of personal care. The service was providing care and support to 26 people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene. Where they do, we also consider any wider social care provided.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
Staff did not always complete their training as planned, this meant there was a risk people were not receiving care and support from staff who had the skills to do so. Accidents and incidents were not always recorded and learning shared. The provider could not be assured medicines were always managed safely. Audits and monitoring were not always in place. Governance systems were either not in place or not always operating effectively as they had not identified the shortfalls we found during this inspection.
The service was in breach of legal regulations in relation to safe care and treatment and good governance. We have asked the provider for an action plan in response to the concerns found at this assessment.
We received positive feedback from people, their relatives and staff. People’s care needs were assessed prior to them receiving a service. Risks to people’s health and wellbeing were assessed. Staff spoke positively about their work and the management of the service. Staff knew people well and they responded to their changing needs. Care plans and risk assessments were person centred, including a focus on people’s abilities.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this service. This key question has been rated good.
This meant people were safe and protected from avoidable harm.
The service was in breach of legal regulation in relation to safe care and treatment.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service. This key question has been rated good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this service. This key question has been rated good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this service. This key question has been rated good.
This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this service. This key question has been rated requires improvement.
This meant the management and leadership was inconsistent.
The service was in breach of legal regulation in relation to good governance.
Questions to ask the service
- Well-led was rated Requires improvement on 5 January 2026. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Victoria Gallagher-White
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Individual
Getting help from Dorset Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Dorset Council
- Ask for a care needs assessment
- Phone: 01305 221016, Monday to Friday, 8.30am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Dorset Council
Checked on the council's website, November 2026.
Common questions
- Does Purbeck Personal Assistants provide nursing care?
- The Care Quality Commission's register does not list nursing care for Purbeck Personal Assistants.
- When was Purbeck Personal Assistants last inspected?
- The Care Quality Commission's latest rating for Purbeck Personal Assistants was published on 5 January 2026.
- Who runs Purbeck Personal Assistants?
- Purbeck Personal Assistants is run by Mrs Victoria Louise Gallagher-White.
- What is Purbeck Personal Assistants's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 5 January 2026.
Contact
- Phone
- 01929 501204
- Address
- Unit 6 Kings Court Business Centre,, Kings Road West, Swanage, BH19 1JU Map (opens Google Maps)
Compare nearby
- – Jurassic Care Not yet rated, 0.2 miles away
- G Care Purbeck Good, 0.3 miles away
- RI FastFallsResponse Ltd Requires improvement, 7.2 miles away
- G Poole Home Care Limited Good, 7.3 miles away
- G Dana Care Good, 7.5 miles away