Care Purbeck

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People and relatives felt the provider and staff knew them well and understood how they liked things done. They confirmed staff always respected their privacy and dignity.

People and relatives were confident in the abilities of the staff and felt safe with them. Staff arrived when they expected them to and did not cut visits short. They understood how to recognise and report suspected abuse. Risks to people's health and wellbeing were assessed and managed. Medicines were handled safely, where the service was responsible for this.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives were very happy with the care and support provided. Assessments and care plans were devised and reviewed with involvement from people and their families and were kept up to date. The provider was flexible in accommodating what they needed, sometimes at short notice.

People, relatives and staff were confident in the provider's leadership of the service. The provider regularly met people and maintained a close oversight of the service. The provider had clear expectations of staff, who shared the provider's caring, person-centred ideals. They enjoyed and cared about their work. They were well supported through training and supervision.