Beloved Homecare

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Staff had gone 'above and beyond' what was expected from their roles to ensure people received outstanding care and support. People who used the service and their relatives were at the heart of how the service was run, and involvement in the care they received was a high priority to the management and staff team.

The service was highly passionate about ensuring people received high quality, person centred care that was based around their likes, dislikes, hobbies and interests. Feedback from relatives whose loved ones had previously used the services of Beloved Homecare as they approached the end of their life, was very positive.

The management and leadership of the service was also described as being outstanding. Community links within the local area and partnership working with other organisations was excellent. The registered manager and staff team were committed to achieving positive outcomes for people. Staff morale and a positive culture amongst the staff team was also very apparent. The service had won awards both nationally and in the local area, where their contribution to the care sector had been recognised and valued.

People received their medication safely and were encouraged do this themselves if they were able. Staff were recruited safely and there were enough available to ensure people received the care and support they required. Staff displayed a thorough understanding regarding safeguarding procedures, with both people and relatives telling us they felt the service was very safe to use.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.