Eden Square, Apartment 13

Eden Square, Apartment 13 is part of the Leonard Cheshire Disability Organisation. It consists of 13 newly constructed purpose-built apartments in one apartment block, and 6 apartments in another block. Both apartment blocks are in close proximity to each other; situated in a shopping precinct in Urmston. The service provides supported living to people with learning and physical disabilities. At the time of the inspection there were 21 people using the service.

People's experience of using this service:

People who used the service told us staffing was an issue. Everyone we spoke with felt too many agency staff were used and that this was a concern. The service was implementing systems to address this issue. The recruitment systems were robust. Regular staff were said to be extremely efficient and well-liked by people who used the service. There were appropriate safeguarding policies and procedures in place. Safeguarding concerns were logged and responded to appropriately and staff had received training in this area. Individual risk assessments were in place and were updated as required. The service encouraged positive risk taking to enable people to be as independent and live as full a life as possible. Health and safety risks measures were in place. Accidents and incidents were recorded appropriately and followed up with actions where required. The service analysed complaints, accidents and incidents and took learning from these to drive improvement to service delivery. Thorough assessments were completed, and care plans included relevant information to help staff deliver appropriate support. Care plans were person-centred. Induction and training were undertaken by staff. Information about people's nutritional, hydration and special dietary requirements was documented within the care plans. Eating and drinking care plans were in place as required. The service worked within the legal requirements of the Mental Capacity Act (2005) (MCA) and Deprivation of Liberty Safeguards (DoLS). People were spoken to in a kind and friendly manner. Staff received training in equality and diversity and social inclusion was encouraged and supported. People were involved in planning and reviewing care and support and their communication needs were addressed. Staff were required to sign a confidentiality agreement and seek consent from people who used the service to disclose any information. People's privacy and dignity was respected, and independence promoted. The service had a clear complaints policy and complaints were logged and responded to appropriately. CQC notifications of significant events that the service is required to tell us about, were sent in as required.

The manager had an open-door policy and staff and people who used the service told us they felt they could speak to them about any concerns. Staff meetings were undertaken regularly, and the service carried out regular surveys for people who used the service and staff to complete. Quality assurance checks and audits were completed. Care files evidenced the service working in partnership with other health and social care agencies.