A Star Support Services

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills, take positive risks and help out in the community.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Some ongoing improvements were taking place to the application of the Mental Capacity Act (MCA).

Staff were supported and supervised, trained, and suitably skilled to meet the requirements of their role. There was a clear process for referring people to external services were required and this was applied consistently to ensure care was safe. Staff worked in collaboration with other agencies such as GP's and social workers to ensure people's needs were met.

People's privacy was respected, and independence was encouraged; family relationships and friendships were encouraged. Staff treated people with respect, kindness, equality and dignity. People were included as

much as possible in their day to decision making and choices around their care and support needs. Care plans contained information for each person which described how they liked to be involved in their care, and what their preferred routines were. People had signed their care plans if they were able.

A personalised care plan was developed for each person with their involvement or with their family members involvement if appropriate. People's interests and chosen activities were documented in their support plan.There was a complaints process in place which outlined response times and procedure. End of life care was discussed sensitively and with care and compassion.

The registered manager had a clear understanding of their role and responsibilities in line with regulatory requirements and had implemented a new auditing system. The service was open and inclusive and fully considered people's equality needs. There was a positive approach to positive risk taking and encouraging people to be part of the community.