YourLife (Urmston)

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection there were three people receiving support.

People's experience of using this service and what we found:

The service had appropriate systems and procedures in place which sought to protect people from abuse. People told us they felt safe. Accidents, incidents and untoward events were reported and recorded appropriately and in a timely way. Where support with medicines was part of an assessed need, these were managed safely; this included systems for ordering, storage, administration and disposal of medicines.

Before a person started using the service their needs were comprehensively assessed. The assessment included people's likes, dislikes, personal preferences and understanding people who were important. Staff received effective induction, training and supervision to ensure they were skilled and competent to carry out their roles. Feedback from people who used the service confirmed they felt staff were well trained. Staff told us they felt supported and were sufficiently trained to fulfil their roles.

The service benefited from an onsite bistro and dining area. A wide range of hot and cold meals, snacks and drinks were available for people to buy. Support was provided to people around eating and drinking where this was part of an assessed care need. Staff were trained in food safety and were familiar with people's needs and preferences.

The housing development benefited from communal facilities that were well presented, spacious, with modern furnishings and fittings and decorated to a high standard. People had access to a communal garden and patio area.

We observed interactions between staff and people in communal areas and found these to be kind, caring and respectful. Staff working in the service were confident with difference. Equality and diversity training had been provided. Staff understood the importance of involving people in decisions about their care and people told us they were involved in discussions and plans about their ongoing care and support needs.

The service benefited from an experienced registered manager who was committed to providing high- quality, person-centred care. The registered manager led by example and staff clearly mirrored these values. This had a positive impact throughout all aspects of the service.

Systems and processes for audit, quality assurance and questioning of practice were operated effectively.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk