ICare (GB) Limited - Trafford

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this inspection the agency was supporting 14 people, all of whom received personal care.

Systems were in place to recruit staff safely. There were sufficient numbers of trained staff to support people safely. Recruitment processes were robust and helped to ensure staff were of suitable character and had relevant experience to work with vulnerable people.

There were safe infection control procedures in place including enough supplies of personal protective equipment (PPE). The provider had infection control measures in place and people told us staff wore PPE. The provider worked with other healthcare professionals for the benefit of people using the service.

Staff had good relationships with other health professionals and liaised with stakeholders to ensure people received appropriate support. Health professionals we contacted were extremely complimentary about the responsiveness of the service and their approach to person-centred care.

Staff respected people's privacy and dignity. Core staff supported the same people as much as possible. This meant staff knew the people they cared for. People were supported in a friendly and respectful way. People and their relatives were complimentary about the staff and their caring attitude. People's care records were in place and reviewed regularly to guide staff on how to assist people safely and encourage their independence.

People and their relatives told us staff knew their needs and preferences well. People and relatives knew how to complain. Some people and relatives who had complained or raised informal concerns said changes had been made following their complaints; people were satisfied.

Policies and procedures were in place to guide staff practice. The registered manager could monitor

standards of care delivery with a range of quality checks and audits. There was good use of technology to help with this. Regular supervision of staff was a priority for the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.