Elect Care Consultants Ltd

Elect Care Consultants is a domiciliary care agency providing personal care and support to people living in their own homes. The service is registered to support older people with dementia and learning disabilities or autistic spectrum disorder and Sensory Impairment. At the time of this inspection 3 people were using the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Right Support: People were supported safely with their medicines. The service followed Infection prevention and control good practice guidance. People were supported to have maximum choice and control of their lives and staff assisted them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff supported people who used the service to be involved in maintaining their own health and wellbeing where possible. Staff communicated with the person in a way that met their needs.

Right Care: Staff understood how to protect people from abuse. The service had appropriately skilled and trained staff to meet people's needs and keep them safe. People's support was flexible and available when they required it. Care was delivered in a person-centred way and records reflected outcomes for people. People told us staff treated them with kindness and supported them to take part in their individually preferred activities. People were appropriately assessed before their support began. The service worked closely with external health care professionals to monitor the person's physical health needs when needed.