Helping Hands Gloucester
- Home care
- Dementia care
- Registered since 2016
- Abbeydale, Gloucestershire, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2017.
7 months
since the latest rating was published.
90 of 114
rated home care services in Gloucestershire are rated Good, like this one.
Helping Hands Gloucester: inspection record
Rated Good in March 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- RI Coldbrock Healthcare Requires improvement, 0.2 miles away
- – Firstcall 247 Limited (Gloucestershire) Not yet rated, 0.2 miles away
- G Global Caring Gloucester Good, 0.2 miles away
- G Gloucester Homecare Services Ltd Good, 0.2 miles away
- G Home Instead - Gloucester and The Forest of Dean Good, 0.2 miles away
What inspectors found
From the Care Quality Commission's assessment published 19 March 2026 (assessment visit 2 February 2026). Quoted under the Open Government Licence.
Date of Assessment: 4 February to 26 February 2026. The service is a home care agency providing support to people in their own homes. Not everyone using the service receives a regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
- Safe Good
- Effective Good
- Caring Outstanding
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
At the time of the assessment, 34 people were receiving care under the regulated activity and a further 13 people were being supported with other social care needs.
We rated this service overall as good.
We found areas of exceptional practice in the key question of ‘caring’ where people received care they described as safe, compassionate and enhanced their daily living experiences. Staff were reported to be well trained, kind and took the time to listen to how people preferred their care to be given.
Leaders had embedded an effective learning culture and people could raise concerns safely in the knowledge these would be acted upon and practice improved as a result. The language and terminology used by staff in conversations was always respectful, polite and demonstrated a genuinely caring approach.
Staff were recruited safely and had effective support and supervision. This created a positive staff team who enjoyed their role, had a good understanding of the provider’s values and worked hard to enable privacy, choice and independence in people’s care. The service had a training programme to ensure staff had the knowledge and skills to undertake their role. The service had effective systems to share important information with the staff team and to ensure staff were supported.
The service had effective systems to ensure people’s needs were assessed and their care was planned. Staff demonstrated a thorough knowledge about the needs of people they supported and any signs or symptoms to look for that may suggest a person was unwell or experiencing a deterioration in their health.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment, we rated this key question Good. At this assessment the rating has remained Good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment, we rated this key question Good. At this assessment the rating has remained Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Outstanding
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment, we rated this key question Good. At this assessment the rating has changed to Outstanding. This meant people were truly respected and valued as individuals; and empowered as partners in their care in an exceptional service.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment, we rated this key question Good. At this assessment the rating has remained Good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment, we rated this key question Good. At this assessment the rating has remained Good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Natasha France
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 5 September 2017. Latest assessment published 19 March 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Midshires Care LimitedBrand: Midshires Care Ltd
- Ownership type
- Organisation
- Companies House number
- 03959933 (opens Companies House)
Midshires Care Limited runs 151 services in England, 21 of them in the South West. 131 are rated Good or Outstanding, 3 are rated Requires improvement or Inadequate and 17 have no rating yet.
Other services run by Midshires Care Limited
- G Helping Hands Accrington Good. Home care, Lancashire, North West
- G Helping Hands Aintree Good. Home care, Liverpool, North West
- G Helping Hands Arnold Good. Home care, Nottinghamshire, East Midlands
- G Helping Hands Barnet Good. Home care, Enfield, London
Getting help from Gloucestershire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Gloucestershire County Council
- Ask for a care needs assessment
- Phone: 01452 426 868, Monday to Friday, 8am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Gloucestershire County Council
Checked on the council's website, November 2026.
Common questions
- Does Helping Hands Gloucester provide nursing care?
- The Care Quality Commission's register does not list nursing care for Helping Hands Gloucester.
- When was Helping Hands Gloucester last inspected?
- The Care Quality Commission's latest rating for Helping Hands Gloucester was published on 19 March 2026.
- Who runs Helping Hands Gloucester?
- Helping Hands Gloucester is run by Midshires Care Limited. It runs 151 services in England, 21 of them in the South West.
- What is Helping Hands Gloucester's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 19 March 2026.
Contact
- Phone
- 01452 226024
- Address
- First Floor, Unit 2, Ambrose House, Meteor Court, Barnett Way, Barnwood, Gloucester, GL4 3GG Map (opens Google Maps)
Compare nearby
- RI Coldbrock Healthcare Requires improvement, 0.2 miles away
- – Firstcall 247 Limited (Gloucestershire) Not yet rated, 0.2 miles away
- G Global Caring Gloucester Good, 0.2 miles away
- G Gloucester Homecare Services Ltd Good, 0.2 miles away
- G Home Instead - Gloucester and The Forest of Dean Good, 0.2 miles away