Auckland Care - Hampshire
- Home care
- Registered since 2016
- Fareham, Hampshire, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection moved it down from Good to Requires improvement.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
22 of 205
rated home care services in Hampshire are rated Requires improvement, like this one.
Auckland Care - Hampshire: inspection record
Rated Requires improvement in May 2023, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Right at Home Solent (Outstanding, 0.5 miles away) and AQS Hampshire East (Good, 0.6 miles away).
Nearest home care services:
- O Right at Home Solent Outstanding, 0.5 miles away
- G AQS Hampshire East Good, 0.6 miles away
- G AQS Homecare - Hampshire East Good, 0.6 miles away
- – Serenity Care Solent Limited Not yet rated, 0.7 miles away
- G Ange Trusted Care Limited Good, 0.7 miles away
About the service
From the Care Quality Commission's inspection report published 3 May 2023. Quoted under the Open Government Licence.
Auckland Care Limited is a domiciliary care provider. At the time of this inspection people received personal care support from Auckland Care Limited in a variety of supported living services spread across Hampshire. The service supported people with a variety of care needs, including autistic people and people with learning disabilities.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 5 people being supported with personal care by Auckland Care Limited.
What inspectors found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Read the rest of CQC's summary
Auckland Care Limited was not able to demonstrate how they were meeting some of the underpinning principles of Right support, right care, right culture.
Right Support: The service was not maximising people's choices, control or independence. People were not always supported to have maximum choice and control of their lives and staff did not always support them in the least restrictive way possible and in their best interests; the policies and systems in the service did not always support this practice. We could not be assured the service was working within the principles of the Mental Capacity Act 2005 (MCA). We have made a recommendation about the management of assessments and best interest decisions.
Right Care: People were not supported to lead inclusive and empowered lives. People had care plans in place. However, these were not always written in a way that was person centred and easy to understand; we found a lack of detail to guide staff on how to support people safely and consistently. People were at increased risk of harm because staff did not always have the information, they needed to support people safely. Medicines were not managed safely. We have made a recommendation about the management of oral hygiene.
Right Culture: The service was not always well led. The quality assurance systems to assess and monitor the service were not always in place, and where they were, they were not effective. We found the provider did not have enough oversight of the service to ensure it was being managed safely and quality maintained. Quality assurance processes had not identified all of the concerns in the service. Records were not always
complete, or person centred. This meant people did not always receive high quality care.
Questions to ask the service
- Safe was rated Requires improvement on 3 May 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 3 May 2023. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 3 May 2023. Ask how staff protect dignity and how people are involved in decisions about their care.
- Responsive was rated Requires improvement on 3 May 2023. Ask to see how care plans are kept up to date, how complaints are handled.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 3 May 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Auckland Care Limited
- Ownership type
- Organisation
- Companies House number
- 06056612 (opens Companies House)
Getting help from Hampshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hampshire County Council
- Ask for a care needs assessment
- Phone: 0300 555 1386, Monday, Wednesday and Thursday 8.30am to 5pm, Tuesday 9.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Hampshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Auckland Care - Hampshire provide nursing care?
- The Care Quality Commission's register does not list nursing care for Auckland Care - Hampshire.
- When was Auckland Care - Hampshire last inspected?
- The Care Quality Commission's latest rating for Auckland Care - Hampshire was published on 3 May 2023.
- Who runs Auckland Care - Hampshire?
- Auckland Care - Hampshire is run by Auckland Care Limited.
- What is Auckland Care - Hampshire's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 3 May 2023.
Contact
- Phone
- 023 8017 6805
- Address
- Unit E3, Fareham Heights, Standard Way, Fareham, PO16 8XT Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Right at Home Solent (Outstanding, 0.5 miles away) and AQS Hampshire East (Good, 0.6 miles away).
Nearest home care services:
- O Right at Home Solent Outstanding, 0.5 miles away
- G AQS Hampshire East Good, 0.6 miles away
- G AQS Homecare - Hampshire East Good, 0.6 miles away
- – Serenity Care Solent Limited Not yet rated, 0.7 miles away
- G Ange Trusted Care Limited Good, 0.7 miles away