Housing 21 - Deighton Court
- Home care
- Dementia care
- Registered since 2011
- Central Walsall, Walsall, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection moved it down from Good to Requires improvement.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
8 of 39
rated home care services in Walsall are rated Requires improvement, like this one.
Housing 21 - Deighton Court: inspection record
Rated Requires improvement in October 2019, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Care XY (Good, 1.2 miles away) and Breakthru Care Ltd (Good, 1.2 miles away).
Nearest home care services:
- – British Elderly Care Walsall Not yet rated, 0.8 miles away
- G Care XY Good, 1.2 miles away
- – Tosnade Ltd Not yet rated, 1.2 miles away
- G Breakthru Care Ltd Good, 1.2 miles away
- G SentriCare Good, 1.2 miles away
About the service
From the Care Quality Commission's inspection report published 9 October 2019. Quoted under the Open Government Licence.
Housing 21 – Deighton Court is an Extra Care Housing provision and domiciliary care service providing personal care for people aged 55 years and over. 23 people were supported at the time of the inspection.
Read the rest of CQC's summary
People using the service lived in their own flats within one adapted building. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
We rated the 'Safe' key question as Requires Improvement and identified a breach of the regulations related to safe care and treatment. This was because systems had not ensured people always received safe medicines support. The registered manager took action shortly following our inspection to address these concerns. We have made a recommendation about medicines management that the provider continues with those improvements to ensure consistently safe ordering and medicines support. People and relatives did not raise concerns about the medicines support provided and told us errors had been appropriately responded to.
Read the rest of CQC's summary
People and relatives told us they felt the service was safe. Systems helped to ensure suspicions of abuse would be appropriately responded to. People's risks were monitored, incidents learned from and staff knew how to help keep people safe. Recruitment processes were safe and people we spoke with told us they got their calls on time and for the planned length of time.
People and relatives all spoke positively about the care provided. People were supported to access healthcare services and with their meals if needed. Staff felt supported and that they had enough training and guidance for their roles. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
All feedback we received showed the service was caring. People were involved in reviews about their care. People were treated with respect and their privacy, independence and dignity was promoted.
People's care plans showed how they wished to be supported. We received consistently positive feedback about how people's needs were met. The registered manager told us end of life care plans would be developed if people wished. People and relatives felt comfortable complaining and confident that complaints would be addressed.
People were encouraged to make community links and get involved in activities. People and staff told us the registered manager was approachable and they would recommend the service to loved ones. Improvements were underway to ensure audits were robust and we shared some records inconsistencies
with the registered manager. The provider met their responsibilities to the Commission, to display ratings and notify us of specific events when needed.
Questions to ask the service
- Safe was rated Requires improvement on 9 October 2019. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 9 October 2019. Ask about changes in management and what has changed since the report.
- The last rating is 7 years old. Ask what has changed since then.
Registration details
- Registered manager
- Julie Bellingham
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 9 October 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Housing 21Brand: Housing & Care 21
- Ownership type
- Organisation
- Companies House number
- IP16791R (opens Companies House)
Housing 21 runs 48 services in England, 15 of them in the West Midlands. 45 are rated Good or Outstanding, 2 are rated Requires improvement or Inadequate and 1 has no rating yet.
Other services run by Housing 21
- O Housing 21 - Dovecote Meadow Outstanding. Home care, Sunderland, North East
- O Housing 21 - Knaves Court Outstanding. Home care, Walsall
- O Housing 21 - Oak House Outstanding. Home care, Suffolk, East of England
- O Housing 21 - Oakley Gardens Outstanding. Home care, Sandwell
Getting help from Walsall Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Walsall Council
- Ask for a care needs assessment
- Phone: 0300 555 2922
- Support for carers
- Paying for care: Walsall Council
Checked on the council's website, November 2026.
Common questions
- Does Housing 21 - Deighton Court provide nursing care?
- The Care Quality Commission's register does not list nursing care for Housing 21 - Deighton Court.
- When was Housing 21 - Deighton Court last inspected?
- The Care Quality Commission's latest rating for Housing 21 - Deighton Court was published on 9 October 2019.
- Who runs Housing 21 - Deighton Court?
- Housing 21 - Deighton Court is run by Housing 21. It runs 48 services in England, 15 of them in the West Midlands.
- What is Housing 21 - Deighton Court's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 9 October 2019.
Contact
- Phone
- 0370 192 4687
- Address
- Brockhurst Cresent, Delves, Walsall, WS5 4PW Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Care XY (Good, 1.2 miles away) and Breakthru Care Ltd (Good, 1.2 miles away).
Nearest home care services:
- – British Elderly Care Walsall Not yet rated, 0.8 miles away
- G Care XY Good, 1.2 miles away
- – Tosnade Ltd Not yet rated, 1.2 miles away
- G Breakthru Care Ltd Good, 1.2 miles away
- G SentriCare Good, 1.2 miles away