Imagine Act and Succeed

We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

The service has been rated Outstanding. The service was exceptional at making sure people were at the centre of their care and support. People received highly personalised care and support from highly experienced, dedicated staff who knew them well. Continuity of staff, a strong leadership team and a culture of kindness were key strengths in this service.

Right Support:

The service supported people to have choice and control. Their independence was promoted, and they had control over their lives. We reviewed many examples during the assessment where people were supported to expand their horizons and to improve the quality of their lives.

People’s individual communication needs were thoroughly assessed and understood by staff. This ensured that people could express themselves, be heard and empowered to express their views, feelings and choices.

Staff supported people to take part in activities and to pursue their interests. Staff focused on people’s strengths and promoted what they could do, so people had a fulfilling and meaningful everyday life.

Staff enabled people to access specialist health and social care support in the community and supported people to play an active role in maintaining their own health and wellbeing.

Right care:

People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. They understood and responded to their individual needs.

Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse, and they knew how to apply it.

The service had enough appropriately skilled staff to meet people’s needs and keep them safe. The recruitment process, induction, training and ongoing support was underpinned by a very strong value base and this impacted positively on all their work and ensured people were at the centre of their care and support and had fulfilling and meaningful lives.

People’s care, treatment and support plans reflected their range of needs, and this promoted their wellbeing and enjoyment of life.

People received care that supported their needs and aspirations, was focused on their quality of life, and followed best practice. People could take part in activities and pursue interests that were tailored to them. The service gave people opportunities to try new activities that enhanced and enriched their lives.

Staff and people cooperated to assess risks people might face. Where appropriate, staff encouraged and enabled people to take positive risks. Staff excelled at keeping people safe whilst promoting their independence. There were many positive examples of people gaining more independence.

Right culture

People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the management and staff.

The leadership team created an empowering culture that had tangible benefits to people’s lives. The service was inclusive and promoted discussions and open communication. They focused on people living the lives they wanted aided by continuous learning and improvement across the whole service.

Staff retention was excellent. This supported people to receive consistent care from staff who knew them well. Staff placed people’s wishes, needs and rights at the heart of everything they did. The service enabled people and those important to them to work with staff to develop the service. Staff valued and acted upon people’s views.