CN Healthcare Limited
Home care, Sutton
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
CN Healthcare Limited: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 4 times since 2017. Rated Good in 2017, 2018, 2022 and March 2024.
It has been rated Good at every inspection since 2017. The latest rating was published about 3 years ago.
What inspectors found
From the Care Quality Commission's assessment published 20 March 2024 (assessment visit 6 February 2024). Quoted under the Open Government Licence.
CN Healthcare Limited provides personal care to people living in their own home. At the time of our assessment 37 people were receiving a service.
People received safe care which met their needs. Staff assessed people’s needs to identify how they needed and wanted to be supported. This included identifying any risks to their safety and how to minimise those risks. Processes were in place for the safe management of medicines and records were maintained of medicines administered. Body maps were used to record the administration of medicines, such as pain relief patches and topical creams.
Read the full summary
People felt involved in the development of their care and support plans. These plans identified people’s support needs and how this support was to be delivered. However, we found that some records did not contain sufficient information about all of people’s needs and preferences, such as in relation to their cultural heritage. Staff were aware of people’s preferences and, where possible, people were supported by staff of the same cultural heritage or who spoke the same language. The registered manager told us they would ensure that staff’s knowledge of people’s preferences was captured in people’s care records to ensure people received a holistic service.
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Safe
Good
People received safe care that minimised risks to their health and welfare. Risk assessments were in place which identified risks to people’s safety and management plans were in place to minimise those risks. People felt safe being supported by staff. Staff had received training related to managing people’s health and safety. Processes were in place to support people with their medicines management and records were maintained of medicines administered.
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Effective
Good
Assessment processes were in place to ensure people’s needs were identified and planned for. People were involved in the process and felt their views and opinions were listened to and incorporated into their care plan. People’s care plans were updated in line with any changes in their needs to ensure it recorded accurate information about how people wished to be supported. Some care records lacked detail about people’s cultures and how they were to be supported to ensure a holistic approach to care delivery. The registered manager told us this information was known and they would ensure it was captured in people’s care records.
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Responsive
Good
People received person-centred care that met their needs. People were happy with the care and support they received, and enjoyed their interactions with their allocated care workers. Staff knew the people they were supporting and provided support in line with what was important for the person.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 12, Station Road, Sutton, SM2 6BH |
|---|---|
| Phone | 020 8642 6870 |
| Registered manager | Joseph Chimbganda |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 3 inspection reports, latest 25 June 2022 (opens the Care Quality Commission website) Latest assessment published 20 March 2024; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | CN Healthcare Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 09459642 (opens Companies House) |
Nearest alternatives
- G Guardian Angel Carers Banstead and Purley Home care, 0.1 miles awayGood
- G Miss Sunita Larka t/a Direct Care and Support Services Home care, 0.6 miles awayGood
- – Sunlight Care Sutton Home care, 1.1 miles awayNot yet rated
- G Lakeshore Care Ltd Home care, 1.2 miles awayGood
- RI Anneally Care Services LTD Home care, 1.2 miles awayRequires improvement
Getting help from London Borough of Sutton
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Sutton
- Ask for a care needs assessment
- Phone: 020 8770 5000, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Sutton
Checked on the council's website, November 2026.
Common questions
- Does CN Healthcare Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for CN Healthcare Limited.
- When was CN Healthcare Limited last inspected?
- The Care Quality Commission's latest rating for CN Healthcare Limited was published on 20 March 2024.
- Who runs CN Healthcare Limited?
- CN Healthcare Limited is run by CN Healthcare Ltd.
- What is CN Healthcare Limited's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.