YourLife (Northampton)

People using the service lived in their own apartments within a shared building. There was a communal lounge, games room and dining room available for people who wished to use them and meals could be provided on site.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

There was no registered manager in place at the time of the inspection, a manager had been recruited who was planning to register with the Care Quality Commission.

Systems and processes protected people from the risk of abuse. People felt safe with staff and had developed positive relationships. Staff were confident in recognising the signs of abuse and how to report it.

Risk assessments were completed and updated regularly. Measures were in place to mitigate risks and staff told us these reflected people's current needs. Positive risk taking was supported.

There were enough staff in place to meet people's needs and preferences. Recruitment checks took place to ensure staff suitability for the role.

Staff felt well supported and received regular supervision and skills monitoring.

Medicines were managed safely by trained and competent staff who supported people's independence in this area as much as possible.

People were protected from the risk of infection. The provider had ensured the latest government guidance was communicated with staff and followed.

Accidents and incidents were managed safely. Staff were trained in how to manage an accident or incident, they were appropriately recorded, monitored and action taken to prevent reoccurrence.

People's feedback was sought and listened to. People were supported to be actively involved and engaged in their care and the local community. People's independence and choice was supported.

The provider and management team worked with other health and care professionals where required, to ensure good outcomes for people.