UK Star Care Ltd
Home care, Hounslow
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
UK Star Care Ltd: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 6 times since 2017. Rated Requires improvement in 2017, then Inadequate in 2018, then Requires improvement in 2018 and 2019, then Good in 2021 and December 2025.
The latest rating was published 10 months ago.
What inspectors found
From the Care Quality Commission's assessment published 15 December 2025 (assessment visit 8 September 2025). Quoted under the Open Government Licence.
Date of assessment: 5 November 2025 to 26 November 2025
UK Star Care Ltd is a care at home service. It provides personal care to people living in their own homes. The assessment was carried out due to the length of time since the last assessment in 2021. At the time of our assessment, 43 people were receiving support with personal care. The service is registered to provide support for younger adults, dementia, learning disabilities, autism, mental health, people living with an eating disorder, older people, physical disabilities and sensory impairment. At the time of the assessment the service was not providing care for children or younger adults.
Read the full summary
An assessment has been undertaken of a specialist service that is registered for use by autistic people or people with a learning disability. At the time of the assessment, the service was not used by anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
The provider identified risk associated with a person’s health and wellbeing and developed risk management plans. Medicines were managed appropriately and administered as prescribed. The provider undertook an investigation following incidents, accidents, complaints and safeguarding and identified any actions for improvement. Staff felt they were supported by senior staff and felt able to raise any concerns with them. The provider had a range of audits to monitor the quality of the care.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
We assessed a limited number of quality statements in the effective key question and found areas of good practice. The scores for this area have been combined with scores based on the rating from the last inspection, which was good.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
We assessed a limited number of quality statements in the caring key question and found areas of good practice. The scores for this area have been combined with scores based on the rating from the last inspection, which was good.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
We assessed a limited number of quality statements in the responsive key question and found areas of good practice. The scores for this area have been combined with scores based on the rating from the last inspection, which was good.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 50 Salisbury Road, Hounslow, TW4 6JQ |
|---|---|
| Neighbourhood | Heston, Hounslow |
| Phone | 020 7183 5355 |
| Website | www.ukstarcare.co.uk |
| Registered manager | Emmanuel Afotey |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 5 inspection reports, latest 3 February 2021 (opens the Care Quality Commission website) Latest assessment published 15 December 2025; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | UK Star Care Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 10041210 (opens Companies House) |
Nearest alternatives
- G Avant (Ealing) Home care, less than 0.1 miles awayGood
- G Avant (Hillingdon) Healthcare Services Limited Home care, less than 0.1 miles awayGood
- G Avant Healthcare Services ltd Home care, less than 0.1 miles awayGood
- G Eleada Care Services Home care, less than 0.1 miles awayGood
- G Goodluck Care Limited - Hounslow Home care, less than 0.1 miles awayGood
Getting help from London Borough of Hounslow
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hounslow
- Ask for a care needs assessment
- Phone: 020 8583 3100, Monday to Thursday 9am to 5pm, Friday 9am to 4.45pm
- Support for carers
- Paying for care: London Borough of Hounslow
Checked on the council's website, November 2026.
Common questions
- Does UK Star Care Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for UK Star Care Ltd.
- When was UK Star Care Ltd last inspected?
- The Care Quality Commission's latest rating for UK Star Care Ltd was published on 15 December 2025.
- Who runs UK Star Care Ltd?
- UK Star Care Ltd is run by UK Star Care Ltd.
- What is UK Star Care Ltd's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.