ICare (GB) Limited - Runcorn
- Home care
- Dementia care
- Registered since 2016
- Town Park, Halton, North West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
5 ratings
Its last inspection moved it down from Good to Requires improvement.
8 months
since the latest rating was published.
3 of 10
rated home care services in Halton are rated Requires improvement, like this one.
ICare (GB) Limited - Runcorn: inspection record
Rated Requires improvement in March 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Amore Complex Care North West (Good, 1.8 miles away) and Total Case Management (Good, 2 miles away).
Nearest home care services:
- – Vivid Care Services Ltd Not yet rated, less than 0.1 miles away
- G Amore Complex Care North West Good, 1.8 miles away
- G Total Case Management Good, 2 miles away
- O Home Instead Frodsham, Runcorn, Widnes Outstanding, 2.1 miles away
- G Foundary House Good, 2.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 2 March 2026 (assessment visit 4 December 2025). Quoted under the Open Government Licence.
Date of Assessment: 5 December 2025 to 30 January 2026 with on-site visits taking place on 5 and 9 December 2025. ICare (GB) Limited – Runcorn is a domiciliary care agency providing personal care to adults in their own homes. At the time of this assessment 62 people were receiving support with personal care. We carried out this assessment due to concerns about the quality and safety of the care being provided. Since the last assessment, the provider had experienced rapid growth of the business which had led to an increase in staff recruitment, managers and care packages for people. We identified shortfalls within the governance of the provider. People did not always receive care and support from regular staff. People's care plans did not always identify their needs or describe how care should be delivered to meet their needs. The provider had an awareness of these shortfalls and had developed an improvement plan. Leaders were visible and supportive, helping staff develop in their roles. Staff had completed recruitment checks before commencing their roles. Staff understood their role and responsibilities to protect people from abuse and avoidable harm. Staff followed the provider’s safeguarding procedures and demonstrated a good understanding of how to keep people safe. The management team was open and honest and were making improvements prior and during the assessment. They showed a commitment to further develop and improve the service.
- Safe No rating
- Effective No rating
- Caring No rating
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
-
Safe
No rating
Safe – this means we looked for evidence people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
-
Effective
No rating
Effective – this means we looked for evidence people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
-
Caring
No rating
Caring – this means we looked for evidence the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant people did not always feel well-supported, cared for or treated with dignity and respect.
-
Responsive
No rating
Responsive – this means we looked for evidence the provider met people’s needs.At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant people’s needs were not always met.
-
Well-led
No rating
Well-led – this means we looked for evidence service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
Questions to ask the service
- Safe was rated Requires improvement on 2 March 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 2 March 2026. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 2 March 2026. Ask how staff protect dignity and how people are involved in decisions about their care.
- Responsive was rated Requires improvement on 2 March 2026. Ask to see how care plans are kept up to date, how complaints are handled.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)4 inspection reports, latest 22 March 2024. Latest assessment published 2 March 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- I Care (GB) Limited
- Ownership type
- Organisation
- Companies House number
- 02905218 (opens Companies House)
I Care (GB) Limited runs 13 services in England, 11 of them in the North West. 9 are rated Good or Outstanding, 2 are rated Requires improvement or Inadequate and 2 have no rating yet.
Other services run by I Care (GB) Limited
- G I Care (GB) Limited - Blackburn Good. Home care, Blackburn with Darwen
- G I Care (GB) Limited - Wirral Good. Home care, Wirral
- G ICare (GB) Limited Good. Home care, Bury
- G ICare (GB) Limited - Blackpool, Fylde and Wyre Good. Home care, Blackpool
Getting help from Halton Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Halton Borough Council
- Ask for a care needs assessment
- Phone: 0303 333 4301 to ask for an assessment. 0151 907 8306 for other Adult Social Care enquiries
- Support for carers
- Paying for care: Halton Borough Council
Checked on the council's website, November 2026.
Common questions
- Does ICare (GB) Limited - Runcorn provide nursing care?
- The Care Quality Commission's register does not list nursing care for ICare (GB) Limited - Runcorn.
- When was ICare (GB) Limited - Runcorn last inspected?
- The Care Quality Commission's latest rating for ICare (GB) Limited - Runcorn was published on 2 March 2026.
- Who runs ICare (GB) Limited - Runcorn?
- ICare (GB) Limited - Runcorn is run by I Care (GB) Limited. It runs 13 services in England, 11 of them in the North West.
- What is ICare (GB) Limited - Runcorn's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 2 March 2026.
Contact
- Phone
- 01928 569192
- Address
- The Heath Business Park, Runcorn, WA7 4QX Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Amore Complex Care North West (Good, 1.8 miles away) and Total Case Management (Good, 2 miles away).
Nearest home care services:
- – Vivid Care Services Ltd Not yet rated, less than 0.1 miles away
- G Amore Complex Care North West Good, 1.8 miles away
- G Total Case Management Good, 2 miles away
- O Home Instead Frodsham, Runcorn, Widnes Outstanding, 2.1 miles away
- G Foundary House Good, 2.3 miles away