Medacs Healthcare PLC

Staff knew what to do to make sure people were safe and the service managed safeguarding issues well. Staff felt there were enough of them to meet people's needs safely. People told us they felt safe with staff and were complimentary of the care they received. One person was concerned that not all staff stayed for the correct amount of time.

Systems to audit quality and safety within the service at branch and provider level were in place but needed some improvement to make sure they covered all aspects of the service. Where auditing had identified issues, action had been taken to find the cause and address the issue. The provider used this process to learn lessons for future improvement of the service.

Whilst some people and their relatives told us they had been involved in their care planning, others were not aware of their current care plan or how to access the App used to view their or, where appropriate, their relatives care plan and care records.

Some people told us their opinions of the service were sought but others said not. People and staff felt they were listened to by the management team and some felt communication from them was good. All of the

people we spoke with felt the service was well managed and many said they would recommend it.