Prime Homecare
Home care, Harrow
Good
Rated on
Rating from the Care Quality Commission.
Prime Homecare: inspection record
Rated Good in August 2022, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 4 times since 2018. Rated Requires improvement in 2018, then Good in 2019, then Requires improvement in 2020, then Good in August 2022.
Its last inspection improved it from Requires improvement to Good. The latest rating was published about 4 years ago.
How it compares locally
- One of 50 Good home care services in Harrow, out of 54 with a rating.
About the service
From the Care Quality Commission's inspection report published 5 August 2022. Quoted under the Open Government Licence.
Prime Homecare is a domiciliary care agency registered to provide personal care to people in their own homes. The service provides care and support to people which include personal care, food preparation and medicines support. At the time of this inspection, the registered manager informed us that they were providing care and support to 42 people. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
Improvements to medicines management systems had been made. Management had acted on previous concerns and implemented systems and processes to help ensure people received safe quality care. Appropriate medicines management and administration processes were in place.
Feedback indicated that people were satisfied with the care and services they received. People felt safe in the presence of care workers. They were complimentary about how the service was managed.
Read the full summary
People were protected from abuse. Staff had received training on how to safeguard people.
People were supported by care workers they knew, who arrived on time and stayed their full allocated time. Recruitment processes ensured that care workers assessed as safe to work with people were employed. Risks to people were assessed and managed, this helped the service deliver care in a safe way. Accidents, incidents and safeguarding concerns were reported, investigated and recorded appropriately.
Suitable infection control practices helped to prevent and control the spread of infections including COVID- 19.
Staff told us they were well supported by management. They were confident that management would listen and address any concerns if they raised them.
Quality checks monitored the care and support provided to people so that improvements to the service were made when deficiencies were identified. Management monitored aspects of the quality of the services through audits and checks.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Suite 4A, Amba House, 15 College Road, Harrow, HA1 1BA |
|---|---|
| Neighbourhood | Harrow town, Harrow |
| Phone | 0333 015 6436 |
| Registered manager | Tyla Stewart |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 4 inspection reports, latest 5 August 2022 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | KRG Care Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 10428390 (opens Companies House) |
Nearest alternatives
- G Heal Angels Limited Home care, less than 0.1 miles awayGood
- G Helping Hands Harrow Home care, 0.1 miles awayGood
- G Churchill Health Care (Harrow) Home care, 0.1 miles awayGood
- G Ascentia Support Services Ltd Home care, 0.1 miles awayGood
- G Ealing Homecare Home care, 0.1 miles awayGood
Getting help from London Borough of Harrow
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Harrow
- Ask for a care needs assessment
- Phone: 020 8901 2680. Email ahadults@harrow.gov.uk
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Harrow
Checked on the council's website, November 2026.
Common questions
- Does Prime Homecare provide nursing care?
- The Care Quality Commission's register does not list nursing care for Prime Homecare.
- When was Prime Homecare last inspected?
- The Care Quality Commission's latest rating for Prime Homecare was published on 5 August 2022.
- Who runs Prime Homecare?
- Prime Homecare is run by KRG Care Limited.
- What is Prime Homecare's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 5 August 2022.