Heal Angels Limited

Heal Angels Limited is a domiciliary care agency based in Harrow, north west London. During the day of our inspection three people received personal care from the agency.

People's needs were assessed which ensured that their individual needs were met. People told us they felt safe when the care workers provided them with care they needed. Risks to their individual safety had been assessed and care workers had a good knowledge on how to support people to remain safe. There were enough care workers to meet the people's needs. When things had gone wrong, lessons had been learnt to prevent the issues from re-occurring. The required checks had been made on new care workers to ensure they were of good character and safe to work within the service.

Care workers had received training and supervision to enable them to have the skills and knowledge to provide people with good quality care. Where people received assistance with eating, drinking and their healthcare needs this had been clearly documented in the care records. The service alerted other professionals and worked with them when needed to ensure people were safe and received the care they required. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.