Fulwood Court

If needed people can have a domiciliary care package from Fulwood Court to support them with their personal care. Not everyone living at Fulwood Court received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection the service was providing personal care to 10 people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's needs were effectively assessed before they were supported by the service and staff worked effectively with other healthcare professionals to ensure people's health and wellbeing was maintained.

All the people we spoke with gave us positive feedback about the staff at the service and we saw staff knew the people they supported well. People commented, "The staff are good, we have a laugh and a joke" and "The staff are very caring and kind, we can always rely on them."

People's care plans reflected their needs and gave staff the information they needed to support them. People and, where appropriate, their relatives were involved in the care planning and review process to ensure people's care plans were person-centred.

People told us the service was well-led. Comments included, "[Registered manager] is nice and gets things done when you need help" and "It's a well-managed place, [registered manager] is nice and we know her." There was a kind and caring culture amongst staff at the service.