Selborne Care DCA

Not everyone using Selborne Care Limited receives regulated activity; CQC only inspects the service being received by people provided with 'personal care', help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

At the last inspection on 2 February 2016, the service was rated 'Good.' At this inspection we found evidence continued to support the overall rating of 'Good.' There is no evidence or information from our inspection and ongoing monitoring that demonstrates serious risk or concerns. This inspection report is written in a shorter format, because our overall rating of the service has not changed since our last inspection.

This inspection took place on 28 September 2018.

People continued to received care which protected them from harm and abuse. Staff and management were aware of their responsibilities to keep people safe. Risks to people's safety were identified and known to staff. Measures were in place to reduce risks. Staff worked in small teams with people to provide consistent care. The provider operated safe recruitment practices to assist keeping people safe.

People were able to access healthcare professionals and their medicines were administered in line with what was prescribed. People received meals in line with their personal likes and any medical requirements.

Staff received training to meet people's needs and had knowledge to be able to meet health and social care needs as described within their care plan and risk assessment. Staff assured us they sought people's consent prior to providing care and support.

People were supported by staff who knew them well and had built up professional relationships. People were encouraged to be involved in their care and to be as independent as possible. Staff had an awareness of how to ensure people's privacy and dignity was maintained.

People continued to receive care and support which was individual to their own needs. Relatives felt able to raise any concerns they had about the care received by their family member. The management team promoted equality and diversity to ensure needs were met.

Staff were confident the service was well run and had managers available to them for support and guidance. Checks and audits were in place to monitor the quality of the service provided.

Further information is in the detailed findings below.

The five questions we ask about services and what we found