Better at Home (IOW) Limited

People's experience of using this service: We received positive feedback from all people and relatives. All staff including the management team, care staff and office staff were praised for their kindness and professionalism and the consistent high quality and reliability of the service provided. People told us they received safe care and were confident that if they raised concerns, the management team would act promptly to address these. People were supported by consistent and suitably trained staff. People received their medicines as prescribed and infection control risks were managed effectively. Individual and environmental risks were managed appropriately, and people were protected from avoidable harm. People's rights to make their own decisions were respected. Staff supported people to make choices in line with legislation. People were supported to access health and social care professionals if needed. Care plans were detailed and person centred. People were involved in deciding how they wished to be supported and in reviewing their care plans when needed. The management team kept in regular contact with people by visiting them in their homes, checking if they were happy with the service they received and if any changes were needed. The management team were open and transparent. They understood their regulatory responsibilities. A quality assurance system was in place to continually assess, monitor and improve the service. The service worked well with other partners, organisations and commissioners.

The service met the characteristics of Good in all areas. More information is in the full report which is on the CQC website at www.cqc.org.uk.