Inna Care
Home care, Havering
Good
Rated on
Rating from the Care Quality Commission.
Inna Care: inspection record
Rated Good in September 2025, up from Requires improvement.
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Ratings published by the Care Quality Commission.
Inspected and rated 4 times since 2019. Rated Good in 2019, then Requires improvement in 2022 and 2023, then Good in September 2025.
Its last inspection improved it from Requires improvement to Good. The latest rating was published 13 months ago.
How it compares locally
- One of 59 Good home care services in Havering, out of 66 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 12 September 2025 (assessment visit 18 August 2025). Quoted under the Open Government Licence.
This responsive assessment was carried out to check if the service had made improvements since our last inspection.
Inna Care Ltd provides care and support to people living in their own home. Not everyone using Inna Care Ltd received regulated activity; the CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided. This assessment included a site visit to the office location.
Read the full summary
This assessment was carried out by an assessor, a regulatory coordinator and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Assessment activity started on 15 August 2025 and ended on 8 September 2025. We looked at 15 quality statements as part of this assessment. We gave the service 24 hours’ notice of the inspection. This was because we wanted to make sure someone would be available to support us with the inspection. The site visit was carried out on 19 August 2025. We spoke to the registered manager, team leader and administrator at the time of our visit.
We also gathered further information remotely from the service such as staff call logs and policies. We spoke to 1 person and 11 relatives of people that used the service and 10 staff after the site visit for feedback about the service.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good.
This meant people were safe and protected from avoidable harm.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good.
This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 205 South Street, Romford, RM1 1QX |
|---|---|
| Neighbourhood | Romford, Havering |
| Phone | 01708 751325 |
| Registered manager | Florina Dinsorean |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 3 inspection reports, latest 17 October 2023 (opens the Care Quality Commission website) Latest assessment published 12 September 2025; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Inna Care Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 10458750 (opens Companies House) |
Nearest alternatives
- G Lodge Group Care UK Limited Home care, less than 0.1 miles awayGood
- G Prestige Care & Support Ltd Home care, 0.2 miles awayGood
- G Raynet Recruitment Agency Ltd Home care, 0.2 miles awayGood
- RI Phoenix Care Support Services Home care, 0.2 miles awayRequires improvement
- G Cornerstone Care Services Professionals Ltd Home care, 0.2 miles awayGood
Getting help from London Borough of Havering
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Havering
- Ask for a care needs assessment
- Phone: 01708 432000, Monday to Friday, 9am to 5pm. Out-of-hours emergencies: 01708 433999
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Havering
Checked on the council's website, November 2026.
Common questions
- Does Inna Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Inna Care.
- When was Inna Care last inspected?
- The Care Quality Commission's latest rating for Inna Care was published on 12 September 2025.
- Who runs Inna Care?
- Inna Care is run by Inna Care Ltd.
- What is Inna Care's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 12 September 2025.