Lodge Group Care UK Limited

Lodge Group Care UK Limited is a domiciliary care agency and is based in the London Borough of Havering. The service provides personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection, there were 165 people using the service.

People told us they felt safe when staff visited them. Staff understood what abuse was and the actions to take if a person using the service was being abused. Risks to people were identified and care was planned to mitigate the risks. The recruitment procedures were thorough with appropriate checks undertaken before new staff members started working for the service. There were enough staff working to meet people's needs. People were protected from the risks associated with the spread of infection. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Where people did not have the capacity to consent, the staff acted in accordance with legal requirements.

The management team had systems to monitor and improve quality of the service provided. People, relatives, staff and other professionals were encouraged to help improve the service provided to people. The registered manager was aware of when the CQC should be informed of events and incidents that happen within the service. There were regular audits and checks were undertaken to ensure the service was run well. The management team worked with a number of health and social care professionals and this helped to ensure people's needs were fully met. People were treated equally regardless of their abilities, background, lifestyle, values, beliefs, and their cultures were respected.