Caremark Cheltenham and Tewkesbury
- Home care
- Dementia care
- Registered since 2017
- Innsworth, Gloucestershire, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2019.
6 months
since the latest rating was published.
90 of 114
rated home care services in Gloucestershire are rated Good, like this one.
Caremark Cheltenham and Tewkesbury: inspection record
Rated Good in April 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Alina Homecare Cheltenham & Cotswolds Good, less than 0.1 miles away
- G Bramble Home Care Limited Good, 0.4 miles away
- RI Benhall Care Requires improvement, 2 miles away
- G Care at Home Good, 2 miles away
- G Richmond Village Cheltenham DCA Good, 2 miles away
What inspectors found
From the Care Quality Commission's assessment published 10 April 2026 (assessment visit 13 January 2026). Quoted under the Open Government Licence.
Date of Assessment: 21 January 2026 to 13 February 2026. Caremark Cheltenham and Tewkesbury is a homecare agency supporting people living in their own homes. Not everyone using the service received a regulated activity. CQC only inspects the service being received by people provided with ‘personal care’; for example help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
We carried out an onsite and offsite responsive assessment due to concerns about the level of care provided at the start of new complex care packages, employment tribunal recommendations, medication errors and reporting. We found no fault with the provider who had investigated and made appropriate changes. We reviewed all 5 key questions of safe, effective, caring, responsive and well led and all 33 quality statements. At the time of our assessment, 106 people were receiving personal care from this service.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence, and good access to local communities which most people take for granted.
People received safe care, and staff understood their needs and preferences well. Care plans were thorough and gave staff guidance to support people safely. The service was well led. Leaders were proactive in ensuring people received a quality service which met their individual needs. Feedback from professionals who worked along-side the service was positive and staff were complimentary about the service and the support they received from the management team.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Sarah Kendrick
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 23 January 2019. Latest assessment published 10 April 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 10714271 (opens Companies House)
Getting help from Gloucestershire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Gloucestershire County Council
- Ask for a care needs assessment
- Phone: 01452 426 868, Monday to Friday, 8am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Gloucestershire County Council
Checked on the council's website, November 2026.
Common questions
- Does Caremark Cheltenham and Tewkesbury provide nursing care?
- The Care Quality Commission's register does not list nursing care for Caremark Cheltenham and Tewkesbury.
- When was Caremark Cheltenham and Tewkesbury last inspected?
- The Care Quality Commission's latest rating for Caremark Cheltenham and Tewkesbury was published on 10 April 2026.
- Who runs Caremark Cheltenham and Tewkesbury?
- Caremark Cheltenham and Tewkesbury is run by Gloucestershire Care Services Limited.
- What is Caremark Cheltenham and Tewkesbury's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 10 April 2026.
Contact
- Phone
- 01242 370797
- Address
- Office 1 & 2 Lancaster Centre, Meteor Business Park, Gloucester, GL2 9QL Map (opens Google Maps)
Compare nearby
- G Alina Homecare Cheltenham & Cotswolds Good, less than 0.1 miles away
- G Bramble Home Care Limited Good, 0.4 miles away
- RI Benhall Care Requires improvement, 2 miles away
- G Care at Home Good, 2 miles away
- G Richmond Village Cheltenham DCA Good, 2 miles away