Remaj Care

Risks to the person had been identified and management plans put in place to ensure staff knew how to support them. However, not all risks associated with the person's care and support and health conditions had been formally recorded. We have made a recommendation about the assessment and recording of risks.

People were kept safe from abuse and harm. Staff received safeguarding training and knew how to report any suspicions concerning abuse.

There was enough staff to meet the needs of the person. Relevant checks had been completed to ensure only suitable staff were employed.

Staff had not received formal one to one supervision or observations of their practice which helps providers to monitor staff performance and identify any learning needs. However, staff felt valued and well supported by the registered manager. We have made a recommendation about staff supervision and observations of staff practice.

Staff who supported the person knew them well. Feedback we received confirmed the person and their relative were happy with the staff that supported them. The person's privacy and dignity were respected, and they were encouraged to make choices and to maintain their independence.

The person's care plan had been developed in partnership with the person and their relative. However, the care plan did not always contain enough information and guidance to support staff to provide individualised person-centred care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.