Radfield Home Care - Harrogate, Wetherby & North Yorkshire

The registered manager instilled a strong sense of trust amongst people who used the service, relatives and staff. People told us staff were reliable and provided them with safe, consistent care. They felt staff were well trained and said their care was "Brilliant" and "Amazing."

Staff knew people well and had developed meaningful relationships with them. Calls were timed to ensure staff could travel between visits without rushing. People were involved in the development and ongoing review of their care and felt able to influence the care they received. They told us the registered manager was extremely supportive and listened to them. People felt any concerns or issues they raised would always be appropriately responded to and resolved.

Suitable measures were in place to help minimise or reduce identified risks. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Effective management systems were in place to safeguard people and promote their wellbeing. The registered manager ensured they were up to date with any changes in legislation and that these were implemented into everyday good practice. Robust staff recruitment, staff training, and quality monitoring systems and processes were in place. Feedback was regularly sought to drive continuous improvement.