Your Life (Didcot)

People received support that met their needs and was in line with care plans and good practice. People were supported by staff who had the right skills and knowledge to fulfil their roles effectively. Staff told us they were well supported by the management team. People were supported to meet their nutritional needs and maintain an enjoyable and healthy diet.

People were supported to have maximum choice and control of their lives and staff provided them with care in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.

People told us they received caring and kind support. Staff respected people's dignity, privacy and confidentiality, and promoted their independence.

People and their relatives told us they knew how to complain. People were provided with their own copies of complaints policy. People were provided with access to assistive technologies.

The service was run by the registered manager who was supported by a team of committed staff. The provider's quality assurance processes were effective and there was a focus on continuous improvement. Where an area for improvement had been identified, a prompt action was taken to address it.