Aurora Quality Care UK Ltd

Systems and process to ensure safe management of medicines were in place. Staff were trained and were assessed as competent to administer medicines safely.

There were enough staff to meet people’s needs. Before people started using the service their needs were assessed. Staff worked together both internally and with external agencies.

Consent to provide care was obtained by staff. Where appropriate, people were supported to access GP and primary care services.

Systems and processes for audit, quality assurance and questioning of practice, such as spot checks, were operated effectively. Feedback from people was obtained by the service and valued by the registered manager.

The provider created a highly open and supportive culture where staff felt safe to raise concerns. Staff described the registered manager as approachable, visible and genuinely committed to their wellbeing, fostering a culture where concerns were welcomed and continuous improvement was encouraged.

Staff knew people well and ensured consistency, they responded quickly when health needs changed, seeking advice from healthcare professionals and helping to prevent avoidable hospital admissions.

People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences.

Staff understood people’s communication needs and communicated effectively with people using appropriate methods. The culture of the service was positive, and person centred. Staff enjoyed their job and reported there was good team morale.

People can only be deprived of their liberty to receive care and treatment with appropriate legal authority. In care homes, this can be done through a procedure called the Deprivation of Liberty Safeguards (DoLS), which is part of the Mental Capacity Act 2005 (MCA). We checked whether the service was working within the principles of the MCA and how they managed DoLS within the service. We found that staff and management worked within the MCA. DoLS authorisations were appropriately applied for and overseen. People were not subject to unlawful or excessive restrictions they had choice, control and freedom over their lives.