Whetstone Office
Home care, Barnet
Good
Rated on
Rating from the Care Quality Commission.
Whetstone Office: inspection record
Rated Good in March 2023, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2021. Rated Requires improvement in 2021, then Good in March 2023.
Its last inspection improved it from Requires improvement to Good. The latest rating was published about 4 years ago.
How it compares locally
- One of 54 Good home care services in Barnet, out of 58 with a rating.
About the service
From the Care Quality Commission's inspection report published 10 March 2023. Quoted under the Open Government Licence.
Whetstone Office, commonly known as Nationwide Care, provides personal care and support to people living in their own home as part of a supported living scheme. The service comprises several small houses or purpose-built flats (supported living units) where people have their own bedrooms and access to shared communal living areas. The service also provides support to people living in their own individual accommodation.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. 19 people were using the service at the time of the inspection, out of whom 10 people received personal care.
What inspectors found
Right Support The service supported people to have the maximum possible choice, control and independence. Staff supported people to make decisions, following best practice in decision-making.
Staff focused on people's strengths and promoted what they could do, so people had a fulfilling and meaningful everyday life. People had a choice about their living environment and were able to personalise their rooms.
Read the full summary
Staff supported people with their medicines in a way that promoted their independence and achieved the best possible health outcome.
The service worked with people to plan for when they experienced periods of distress so that their freedoms were restricted only if there was no alternative. Staff enabled people to access specialist health and social care support in the community.
Right Care People received kind and compassionate care. Staff understood how to protect people from poor care and abuse. The service worked well with other agencies. Staff had training on how to recognise and report abuse and they knew how to apply it.
People's care and support plans reflected their range of needs and promoted their wellbeing and enjoyment of life.
The service had enough appropriately skilled staff to meet people's needs and keep them safe.
Staff and people worked together to assess risks people might face. Where appropriate, staff encouraged and enabled people to take positive risks.
Right culture People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the management and staff.
Staff knew and understood people well and were responsive to their individual needs. Staff evaluated the quality of support provided to people, involving the person, their families and other professionals as appropriate.
People and those important to them were involved in planning their care. The service enabled people and those important to them to work with staff to develop the service. Staff valued and acted upon people's views.
Questions to ask the service
- Safe was rated Requires improvement on 10 March 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Contact and registration details
| Address | 1392 High Road, London, N20 9BH |
|---|---|
| Neighbourhood | Totteridge, Barnet |
| Phone | 07956 113132 |
| Registered manager | Faranaz Yatally |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 2 inspection reports, latest 10 March 2023 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Nationwide Care (Finchley) Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 12213228 (opens Companies House) |
Nearest alternatives
- G Practical Care Home care, less than 0.1 miles awayGood
- – Practical Caring Home care, less than 0.1 miles awayNot yet rated
- G Right at Home Barnet and Edgware Home care, less than 0.1 miles awayGood
- G Aurora Quality Care UK Ltd Home care, 0.3 miles awayGood
- G Walfinch East Barnet Home care, 0.9 miles awayGood
Getting help from London Borough of Barnet
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Barnet
- Ask for a care needs assessment
- Phone: 020 8359 5000, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Barnet
Checked on the council's website, November 2026.
Common questions
- Does Whetstone Office provide nursing care?
- The Care Quality Commission's register does not list nursing care for Whetstone Office.
- When was Whetstone Office last inspected?
- The Care Quality Commission's latest rating for Whetstone Office was published on 10 March 2023.
- Who runs Whetstone Office?
- Whetstone Office is run by Nationwide Care (Finchley) Limited.
- What is Whetstone Office's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 10 March 2023.