Helping Hands Camberley
- Home care
- Dementia care
- Registered since 2019
- Frimley, Surrey, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection improved it from Requires improvement to Good.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
177 of 209
rated home care services in Surrey are rated Good, like this one.
Helping Hands Camberley: inspection record
Rated Good in May 2021, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G BS24 Limited Good, 0.1 miles away
- – Elite Support Providers Ltd No overall rating, 0.3 miles away
- G Fresh Tree Care Services – Surrey Branch Good, 0.3 miles away
- – New Beginnings Healthcare Services Ltd Not yet rated, 0.3 miles away
- G Radfield Home Care Camberley, Farnborough & Fleet Good, 0.3 miles away
About the service
From the Care Quality Commission's inspection report published 8 May 2021. Quoted under the Open Government Licence.
Helping Hands Camberley provides personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. The service was providing support to 12 people with personal care needs at the time of our inspection.
What inspectors found
Risks to people's safety and well-being were assessed and monitored. Where risks were identified due to health issues, staff received specific training to support people safely. Robust medicines procedures were in place and records showed people received their medicines in line with their prescriptions. Staff were aware of their responsibilities in keeping people safe and how to report any concerns. People told us they were supported by regular staff who arrived on time and stayed for the planned duration of the visit.
Read the rest of CQC's summary
The provider had responded to the COVID-19 pandemic promptly, implemented policies in line with guidance and ensured all staff had access to PPE. People, relatives and staff told us they felt listened to and there was a positive culture within the service. The registered manager had implemented systems to monitor the quality of the service people received and regularly sought feedback. Staff told us they felt valued in their roles and were able to contact the office should they need support.
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 8 May 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Midshires Care LimitedBrand: Midshires Care Ltd
- Ownership type
- Organisation
- Companies House number
- 03959933 (opens Companies House)
Midshires Care Limited runs 151 services in England, 24 of them in the South East. 131 are rated Good or Outstanding, 3 are rated Requires improvement or Inadequate and 17 have no rating yet.
Other services run by Midshires Care Limited
- G Helping Hands Accrington Good. Home care, Lancashire, North West
- G Helping Hands Aintree Good. Home care, Liverpool, North West
- G Helping Hands Arnold Good. Home care, Nottinghamshire, East Midlands
- G Helping Hands Barnet Good. Home care, Enfield, London
Getting help from Surrey County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Surrey County Council
- Ask for a care needs assessment
- Phone: 0300 200 1005, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Surrey County Council
Checked on the council's website, November 2026.
Common questions
- Does Helping Hands Camberley provide nursing care?
- The Care Quality Commission's register does not list nursing care for Helping Hands Camberley.
- When was Helping Hands Camberley last inspected?
- The Care Quality Commission's latest rating for Helping Hands Camberley was published on 8 May 2021.
- Who runs Helping Hands Camberley?
- Helping Hands Camberley is run by Midshires Care Limited. It runs 151 services in England, 24 of them in the South East.
- What is Helping Hands Camberley's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 8 May 2021.
Contact
- Phone
- 01276 543295
- Address
- 14, The Parade, Frimley, Camberley, GU16 7HY Map (opens Google Maps)
Compare nearby
- G BS24 Limited Good, 0.1 miles away
- – Elite Support Providers Ltd No overall rating, 0.3 miles away
- G Fresh Tree Care Services – Surrey Branch Good, 0.3 miles away
- – New Beginnings Healthcare Services Ltd Not yet rated, 0.3 miles away
- G Radfield Home Care Camberley, Farnborough & Fleet Good, 0.3 miles away