Human Support Group Limited - The Windings
- Home care
- Dementia care
- Registered since 2019
- Cheshire West and Chester, North West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection moved it down from Good to Requires improvement.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
4 of 54
rated home care services in Cheshire West and Chester are rated Requires improvement, like this one.
Human Support Group Limited - The Windings: inspection record
Rated Requires improvement in October 2021, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Home Instead Frodsham, Runcorn, Widnes (Outstanding, 3 miles away) and Total Case Management (Good, 3.4 miles away).
Nearest home care services:
- O Home Instead Frodsham, Runcorn, Widnes Outstanding, 3 miles away
- G Total Case Management Good, 3.4 miles away
- G Amore Complex Care North West Good, 4.2 miles away
- G Eternity Care Services Ltd Good, 4.3 miles away
- RI ICare (GB) Limited - Runcorn Requires improvement, 4.5 miles away
About the service
From the Care Quality Commission's inspection report published 15 October 2021. Quoted under the Open Government Licence.
Human Support Group Limited - The Windings is an extra care housing setting providing personal care to 26 people who lived in their own apartments at the time of the inspection. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
Medicines were not always managed safely. Staffing pressures and a lack of registered manager in post had impacted on the capacity for the remaining management team to undertake quality audits which would have identified issues much sooner. Plans were in place to address this. New staff had been recruited and a new manager had come into post during our inspection. This person had yet to register with the Care Quality Commission.
Read the rest of CQC's summary
Other areas of people's care were safe. Risk assessments and appropriate care plans had been developed to meet people's needs. Staff were also recruited safely.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were involved in developing their care plans which were person-centred and changes were made as people's needs changed.
People received a caring service. People told us they were treated with respect and staff upheld their dignity during care visits. People were supported by staff who knew them well.
The provider worked with other professionals and organisations to ensure positive health outcomes were achieved for people.
Questions to ask the service
- Safe was rated Requires improvement on 15 October 2021. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 15 October 2021. Ask about changes in management and what has changed since the report.
- The last rating is 5 years old. Ask what has changed since then.
Registration details
- Registered manager
- Deborah Kay
- Registered with the CQC since
- What it provides
- Domiciliary care service, Extra Care housing services
- Who it supports
- Dementia, Mental Health, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 15 October 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- The Human Support Group LimitedBrand: City and County Healthcare Group
- Ownership type
- Organisation
- Companies House number
- 03513906 (opens Companies House)
The Human Support Group Limited runs 20 services in England, 8 of them in the North West. 15 are rated Good or Outstanding, 1 is rated Requires improvement or Inadequate and 4 have no rating yet.
Other services run by The Human Support Group Limited
- G Human Support Group - Carter House Good. Home care, St Helens
- G Human Support Group - Rotherham Good. Home care, Rotherham, Yorkshire and the Humber
- G Human Support Group - Smithy Croft Good. Home care, Stockport
- G Human Support Group Limited - Appleton Lodge Good. Home care, County Durham, North East
Getting help from Cheshire West and Chester Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Cheshire West and Chester Council
- Ask for a care needs assessment
- Phone: 0300 123 7034
- Support for carers
- Paying for care: Cheshire West and Chester Council
Checked on the council's website, November 2026.
Common questions
- Does Human Support Group Limited - The Windings provide nursing care?
- The Care Quality Commission's register does not list nursing care for Human Support Group Limited - The Windings.
- When was Human Support Group Limited - The Windings last inspected?
- The Care Quality Commission's latest rating for Human Support Group Limited - The Windings was published on 15 October 2021.
- Who runs Human Support Group Limited - The Windings?
- Human Support Group Limited - The Windings is run by The Human Support Group Limited. It runs 20 services in England, 8 of them in the North West.
- What is Human Support Group Limited - The Windings's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 15 October 2021.
Contact
- Phone
- 01925 648004
- Address
- The Windings, Cable Drive, Helsby, Frodsham, WA6 0FP Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Home Instead Frodsham, Runcorn, Widnes (Outstanding, 3 miles away) and Total Case Management (Good, 3.4 miles away).
Nearest home care services:
- O Home Instead Frodsham, Runcorn, Widnes Outstanding, 3 miles away
- G Total Case Management Good, 3.4 miles away
- G Amore Complex Care North West Good, 4.2 miles away
- G Eternity Care Services Ltd Good, 4.3 miles away
- RI ICare (GB) Limited - Runcorn Requires improvement, 4.5 miles away