Premium Homecare Ltd

Improvements had been made, and the provider was no longer in breach of regulations. New risk assessments had been introduced. These clearly identified risks to people’s safety and gave clear instruction to staff about how to support people and mitigate risks. Clear records were now maintained around medicines management to ensure people received their medicines as prescribed.

Staff were well supported and received regular training, supervision and support. Improvements had been made to call scheduling and people, on the whole, received support on time and staff stayed the required length of time. Scheduling of travel time had been improved to enable staff to do this. However, some people told us there were still some concerns with punctuality.

Governance systems had been improved to enable the management team to have clear oversight of service delivery and check on the quality of care provision. This included a regular programme of spot checks, welfare visits, telephone monitoring quality assurance calls and care reviews. The system to review spot checks and staff supervision sessions was not always kept up to date. The care manager told us this was due to staff sickness and was updated in response to our assessment. Clear action plans were now in place and there was a commitment to continuous improvement.