London Care (Leaholme)
- Home care
- Dementia care
- Registered since 2019
- Chichester, West Sussex, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
125 of 138
rated home care services in West Sussex are rated Good, like this one.
London Care (Leaholme): inspection record
Rated Good in August 2021.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Right at Home Chichester & Bognor Regis Good, 0.3 miles away
- – Third Hand Care (West Sussex) Not yet rated, 0.5 miles away
- – Tilton & Thomas Care Ltd T/A Prestige Nursing & Care Chichester Not yet rated, 0.5 miles away
- – Pathways of Hope No overall rating, 0.5 miles away
- G Guardian Angel Carers Ltd Good, 0.6 miles away
About the service
From the Care Quality Commission's inspection report published 4 August 2021. Quoted under the Open Government Licence.
London Care (Leaholme) is an extra care housing service providing personal care to 26 people at the time of the inspection.
Read the rest of CQC's summary
The service supported people who lived in a bespoke housing complex consisting of 40 flats. The accommodation is rented or owned and is the occupant's own home. There was a housing manager who ran the scheme. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People were positive in their feedback about the care they received. One person told us, " I'd recommend it to anyone." Staff knew people well and encouraged them in their independence. People shared examples about how staff had gone above and beyond to help them or support them in one to one activity.
Read the rest of CQC's summary
Everyone we spoke with felt safe in the company of staff. Care staff were well informed about risks to people's health or wellbeing and knew how to deliver their care safely. There were enough staff to meet people's needs and people told us staff came quickly if they needed additional support. Staff supported people to take their medicines or reminded them when they were due. People were protected from the risk of infection. As a result of the COVID-19 pandemic, staff had received additional training in infection prevention and control.
People received good quality care that improved their wellbeing. People spoke positively about the staff who supported them and had confidence in their skills and experience. Staff felt supported and felt their views and opinions were valued. Staff supported people to access healthcare professionals and support when needed.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Care was personalised to meet people's needs. Care plans provided information and guidance for staff on people's care and support needs, likes and dislikes, and the way they wanted to receive personal care. People's communication needs were identified and planned for. Staff supported people to pursue their interests and had adapted activities to fit within COVID-19 restrictions. People expressed confidence they could raise any issues or concerns with any member of staff and that they would be addressed.
People benefited from a well led service. The service was well organised and had a range of systems in place to ensure its smooth operation and to support good communication. Professionals who worked with the
service said they appreciated the open communication and willingness of staff to collaborate to improve outcomes for people.
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Tracy Jones
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 4 August 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- London Care LimitedBrand: City and County Healthcare Group
- Ownership type
- Organisation
- Companies House number
- 03117278 (opens Companies House)
London Care Limited runs 24 services in England, 7 of them in the South East. 19 are rated Good or Outstanding and 5 are rated Requires improvement or Inadequate.
Other services run by London Care Limited
- G Comfort Call (Priory Court) Good. Home care, Nottinghamshire, East Midlands
- G Comfort Call (Worksop) Good. Home care, Nottinghamshire, East Midlands
- G Custom Care - Wolverhampton Good. Home care, Wolverhampton, West Midlands
- G London Care - Brighton Good. Home care, Brighton and Hove
Getting help from West Sussex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at West Sussex County Council
- Ask for a care needs assessment
- Phone: 01243 642121, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: West Sussex County Council
Checked on the council's website, November 2026.
Common questions
- Does London Care (Leaholme) provide nursing care?
- The Care Quality Commission's register does not list nursing care for London Care (Leaholme).
- When was London Care (Leaholme) last inspected?
- The Care Quality Commission's latest rating for London Care (Leaholme) was published on 4 August 2021.
- Who runs London Care (Leaholme)?
- London Care (Leaholme) is run by London Care Limited. It runs 24 services in England, 7 of them in the South East.
- What is London Care (Leaholme)'s CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 4 August 2021.
Contact
- Phone
- 01243 839733
- Address
- Leaholme, 18 Gilmore Road, Chichester, PO19 7FA Map (opens Google Maps)
Compare nearby
- G Right at Home Chichester & Bognor Regis Good, 0.3 miles away
- – Third Hand Care (West Sussex) Not yet rated, 0.5 miles away
- – Tilton & Thomas Care Ltd T/A Prestige Nursing & Care Chichester Not yet rated, 0.5 miles away
- – Pathways of Hope No overall rating, 0.5 miles away
- G Guardian Angel Carers Ltd Good, 0.6 miles away