Audley Care Stanbridge Earls

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection, 12 people were receiving personal care.

Staff received a thorough induction and regular supervision. Staff were positive about the training available to them and felt well supported. The service worked collaboratively with people, their family members and health professionals. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We received consistently positive feedback from people and their relatives about how they were treated by staff and their involvement in making decisions about their care.

People had individualised care plans, which provided staff with detailed information about them as a person and their support needs. The service had supported people to develop and maintain relationships throughout the pandemic by arranging a variety of events and on-going activities. The registered manager investigated complaints thoroughly and, where appropriate, implemented changes in response to these.

We received consistently positive feedback from people, their relatives and staff about the management of the service. There were robust systems in place to monitor the quality of the service and drive improvements. People, their relatives and staff had opportunities to give feedback about their care, which was listened to and actioned.