YourLife (Gloucester)

Appropriate steps had been taken to minimise and manage risk to people. Where people were supported with medicines, we saw that their medicines had been managed safely. People were supported by staff who had received appropriate training.

Infection prevention measures had been established within the service. People confirmed staff wore protective equipment when visiting people in their homes.

Staff had received training which was appropriate to their role. Staff told us they received regular support from management. Staff told us they could seek advice from the registered manager. The service communicated and engaged with others such as family members to improve the lives for people who used the service. The registered manager acted on concerns to ensure people received care which was safe and responsive to their needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received care which had been developed in partnership with them and their representatives. People and relatives told us their opinions had been considered when developing their care plans. Where people were supported with their nutritional needs, they told us staff offered them a choice as to what they would like to eat and took their preferences into account. People's care had been developed in a manner which maximised their independence.

The registered manager and provider had developed a variety of quality assurance systems to monitor the

overall quality of the service provided to people.