Victoria Pook Care Provider
- Home care
- Dementia care
- Registered since 2020
- Isle of Wight, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
20 of 29
rated home care services in Isle of Wight are rated Good, like this one.
Victoria Pook Care Provider: inspection record
Rated Good in November 2021.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G TD Homecare Services Good, 0.1 miles away
- G Westview House Good, 0.6 miles away
- G Say Care Limited Good, 0.6 miles away
- G Kingfisher Home Care Ltd Good, 3.6 miles away
- G St. George's Home Care Good, 4.2 miles away
About the service
From the Care Quality Commission's inspection report published 5 November 2021. Quoted under the Open Government Licence.
Victoria Pook Care Provider is a domiciliary care agency which provides support and personal care to people living in their own home. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection 16 people were receiving a regulated activity from Victoria Pook Care Provider.
What inspectors found
People and their relatives told us they were very happy with the care provided and the registered manager/provider and staff were caring and compassionate.
Read the rest of CQC's summary
People were supported to be safe. There were systems and processes in place to ensure people were protected from the risks of avoidable harm. The registered manager/provider had a policy and procedure for safeguarding adults and staff understood their responsibilities.
Staff had completed training in the safe administration of medicines. People were happy with how they were supported around their medicines.
People and their relatives told us staff visited as planned and they were punctual. The registered manager/provider had processes for monitoring visits and ensured they contacted people when they were held up or running late for visits.
Staff received an induction into their role and had received appropriate training that equipped them to support people. They had their competency assessed to help ensure they continued to be sufficiently skilled and knowledgeable. Appropriate recruitment procedures were in place to help ensure only suitable staff were employed.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Care records were written in a sensitive and person-centred way. People told us they felt involved in decisions about their care and staff were caring and kind. Staff were skilled in delivering people's care, listened to their wishes and had formed positive relationships, which improved people's quality of life.
The registered manager/provider demonstrated a high level of commitment and passion to delivering a good service to people. There were systems and processes in place which ensured the safe running of the service and future development.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 5 November 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Miss Victoria Christine Pook
- Ownership type
- Individual
Getting help from Isle of Wight Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Isle of Wight Council
- Ask for a care needs assessment
- Phone: 01983 823340, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Victoria Pook Care Provider provide nursing care?
- The Care Quality Commission's register does not list nursing care for Victoria Pook Care Provider.
- When was Victoria Pook Care Provider last inspected?
- The Care Quality Commission's latest rating for Victoria Pook Care Provider was published on 5 November 2021.
- Who runs Victoria Pook Care Provider?
- Victoria Pook Care Provider is run by Miss Victoria Christine Pook.
- What is Victoria Pook Care Provider's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 5 November 2021.
Contact
- Phone
- 01983 753784
- Address
- 1st Floor The Old Pottery, Avenue Road, Freshwater, PO40 9UU Map (opens Google Maps)
Compare nearby
- G TD Homecare Services Good, 0.1 miles away
- G Westview House Good, 0.6 miles away
- G Say Care Limited Good, 0.6 miles away
- G Kingfisher Home Care Ltd Good, 3.6 miles away
- G St. George's Home Care Good, 4.2 miles away