ApproCare
- Home care
- Dementia care
- Registered since 2013
- Halfway Houses, Kent, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection moved it down from Good to Requires improvement.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
35 of 212
rated home care services in Kent are rated Requires improvement, like this one.
ApproCare: inspection record
Rated Requires improvement in August 2023, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Simplex Healthcare Limited (Good, 5.3 miles away) and Jasper Conrad Group Ltd (Good, 5.3 miles away).
Nearest home care services:
- RI St. Helens House Requires improvement, 0.9 miles away
- – Averley Qwara Healthcare Ltd Not yet rated, 1.7 miles away
- – Neptune Solutions UK Ltd Not yet rated, 2.7 miles away
- – Pensal Healthcare Not yet rated, 2.9 miles away
- RI Share the Care Limited Office Requires improvement, 4.7 miles away
About the service
From the Care Quality Commission's inspection report published 1 August 2023. Quoted under the Open Government Licence.
ApproCare is an independent domiciliary care agency which provides personal care and support for adults in their own homes. People receiving care and support had a range of needs including, older people, people living with dementia, people with poor mental health, people who misuses alcohol and or drugs, people with eating disorders, people with a physical or sensory disability and people who have a learning disability and or autism.
Read the rest of CQC's summary
At the time of the inspection the service was not supporting people who misuses alcohol and/or drugs or people with eating disorders.
The agency provides care for people in the local Isle of Sheppey area and Sittingbourne. At the time of our inspection, they were supporting 59 who received support with personal care tasks
What inspectors found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Read the rest of CQC's summary
Right Support: Peoples needs were not always identified and recorded. Staff supported people to play an active role in maintaining their own health and well being. Staff supported people with their medicines in a way that promoted their independence.
Right Care: People's care, treatment and support plans did not always reflect their range of needs. Staff knew how to protect people from poor care and abuse. Some people told us they received kind and compassionate care. Staff protected and respected people's privacy and dignity.
Right Culture: Staff turnover was high, which meant some people did not always receive consistent care from staff who knew them well. There were not effective systems and processes in place to ensure the quality and safety of services. Some staff did not feel valued but all staff we spoke with told us they believed their work was important and they enjoyed caring for people.
The last rating for this service was good (Report published 28 March 2019).
Questions to ask the service
- Safe was rated Requires improvement on 1 August 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 1 August 2023. Ask about changes in management and what has changed since the report.
- The last rating is 3 years old. Ask what has changed since then.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 1 August 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Mrs Emma Lumsden
- Ownership type
- Individual
Getting help from Kent County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Kent County Council
- Ask for a care needs assessment
- Phone: 03000 41 61 61, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Kent County Council
Checked on the council's website, November 2026.
Common questions
- Does ApproCare provide nursing care?
- The Care Quality Commission's register does not list nursing care for ApproCare.
- When was ApproCare last inspected?
- The Care Quality Commission's latest rating for ApproCare was published on 1 August 2023.
- Who runs ApproCare?
- ApproCare is run by Mrs Emma Lumsden.
- What is ApproCare's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 1 August 2023.
Contact
- Phone
- 01795 663824
- Address
- Office 6, Kent House, Charles Street, Sheerness, ME12 1TA Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Simplex Healthcare Limited (Good, 5.3 miles away) and Jasper Conrad Group Ltd (Good, 5.3 miles away).
Nearest home care services:
- RI St. Helens House Requires improvement, 0.9 miles away
- – Averley Qwara Healthcare Ltd Not yet rated, 1.7 miles away
- – Neptune Solutions UK Ltd Not yet rated, 2.7 miles away
- – Pensal Healthcare Not yet rated, 2.9 miles away
- RI Share the Care Limited Office Requires improvement, 4.7 miles away