Direct Care Support Head Office
- Home care
- Dementia care
- Registered since 2020
- Redcar and Cleveland, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
13 of 15
rated home care services in Redcar and Cleveland are rated Good, like this one.
Direct Care Support Head Office: inspection record
Rated Good in January 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Community Reablement Team Good, 0.7 miles away
- G Care 24-7 Redcar Good, 2.1 miles away
- G A&B Home Care Ltd Good, 2.3 miles away
- G Newbus Middlesbrough Good, 2.3 miles away
- G SNE Care Services Ltd Good, 2.3 miles away
About the service
From the Care Quality Commission's inspection report published 27 January 2022. Quoted under the Open Government Licence.
Direct Care Support Head Office provides personal care to people living in their own home. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection the service was supporting nine people and eight were receiving personal care.
What inspectors found
We received positive feedback from people who told us they were happy with the support they received from Direct Care Support Head Office. People received person-centred care and staff knew people well.
Read the rest of CQC's summary
People received person centred care and had care plans in place to reflect their preferences and needs. People told us staff were respectful and kind.
Peoples health and well-being needs were supported from the staff team who with the registered manager worked in partnership with other healthcare professionals. There were systems in place for communicating with people, their relatives and staff to ensure they were fully involved.
Medicines were managed well, safely administered and recorded accurately. Individualised risk assessments were in place. Staff were confident they would raise concerns to safeguard people. Robust recruitment and selection procedures ensured suitable staff were employed.
All essential visitors to the office had to wear appropriate personal protective equipment (PPE). In addition, complete NHS Track and Trace information, and provide evidence of a negative Covid-19 test. Staff completed online training which included putting on and taking off PPE, hand hygiene and other Covid-19 related training. Additional competency checks and spot checks were carried out by the registered manager with all staff regarding safe use of PPE.
People were supported in a personalised way by staff lead by a family friendly ethos from the registered managers approach.
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Amanda Watkins
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 27 January 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 11924828 (opens Companies House)
Getting help from Redcar and Cleveland Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Redcar and Cleveland Borough Council
- Ask for a care needs assessment
- Phone: 01642 771500, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm. Outside office hours: 01642 524552
- Support for carers
- Paying for care: Redcar and Cleveland Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Direct Care Support Head Office provide nursing care?
- The Care Quality Commission's register does not list nursing care for Direct Care Support Head Office.
- When was Direct Care Support Head Office last inspected?
- The Care Quality Commission's latest rating for Direct Care Support Head Office was published on 27 January 2022.
- Who runs Direct Care Support Head Office?
- Direct Care Support Head Office is run by Direct Care Support (DCS) Limited.
- What is Direct Care Support Head Office's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 27 January 2022.
Contact
- Phone
- 01642 464404
- Address
- 1 Wilton Green, Middlesbrough, TS6 8DP Map (opens Google Maps)
Compare nearby
- G Community Reablement Team Good, 0.7 miles away
- G Care 24-7 Redcar Good, 2.1 miles away
- G A&B Home Care Ltd Good, 2.3 miles away
- G Newbus Middlesbrough Good, 2.3 miles away
- G SNE Care Services Ltd Good, 2.3 miles away