Best@Care Limited

Best@Care Limited is a domiciliary care agency which provides care and support for people in their home. At the time of the inspection the service was providing support for nine people, five of who were receiving the regulated activity of personal care. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Relatives felt their family members were safe when they received support. The provider had a robust recruitment process enabling them to identify new staff with the required skills and experience for the role. Procedures had been developed to investigate, respond and identify lessons which could be learned from any safeguarding concerns, incidents and accidents and complaints received. Medicines were managed safely and administered as prescribed.

Care workers received appropriate training so they could meet people's care and support needs. Care workers felt supported by the management. People's care and support needs were assessed and reviewed regularly. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.