Maidstone Care Centre
- Care home
- 58 beds
- Nursing care
- Dementia care
- Registered since 2011
- Maidstone, Kent, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
8 ratings
First rated Good in 2015, most recently Requires improvement in March 2026.
7 months
since the latest rating was published.
89 of 445
rated care homes in Kent are rated Requires improvement, like this one.
Maidstone Care Centre: inspection record
Rated Requires improvement in March 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Eastfield (Good, 0.5 miles away) and Glenhurst Lodge (Good, 0.7 miles away).
Nearest care homes:
- G Eastfield Good, 0.5 miles away
- G Glenhurst Lodge Good, 0.7 miles away
- G Cavell Park Care Home Good, 0.8 miles away
- G Aspen House Good, 0.9 miles away
- G Greenbanks Care Home Good, 1 mile away
What inspectors found
From the Care Quality Commission's assessment published 3 March 2026 (assessment visit 23 September 2025). Quoted under the Open Government Licence.
The assessment took place from 14th October 2025 to 05 November 2025.
Maidstone Care Centre is a residential care home providing personal and nursing care for up to 58 people. At the time of our inspection there were 57 people using the service. The service provides support to people who may be living with dementia.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
We carried out this assessment to check whether the service had improved their compliance with the legal regulations.
The service had made improvements and were no longer in breach of regulations for person-centred care, consent, and fit and proper persons. Although some improvements had been made the service remained in continued breach of 2 regulations for safe care and treatment and good governance in relation to their medicines management.
Medicines had not always been managed safely and the governance within the service had not always supported staff to identify and ensure appropriate, timely action was taken to reduce risk to people in relation to their medicine management.
The service now had a registered manager in post who was registered with CQC during the inspection. Governance systems and processes had been established and were being embedded to better support the management of the service, although there was still some improvement needed.
Risks were now assessed such as risks to people’s health, welfare and safety. Staff worked in partnership with other professionals to meet people’s individual needs. Staff were now recruited safely although we continued to receive mixed feedback about the staffing levels in the home.
People were supported by kind and caring staff who now gave them choice and control of their lives. The service had improved individualised care for people and staff now supported people in person-centred ways. The service now followed the principles of the Mental Capacity Act 2005 to ensure people’s rights were protected.
We have asked the provider for an updated action plan in response to the concerns found at this assessment.
During the inspection we spoke with 9 people and 14 relatives. We spoke with 8 staff including the Registered Manager, Regional Director, Deputy Manager, Nurse, Senior and Health Care Assistant staff as well as Domestic staff.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question Requires Improvement. At this assessment the rating has remained Requires Improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in continued breach of legal regulation in relation to people’s safe care and treatment for the ways people’s medicines were managed.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question Requires Improvement. At this assessment the rating has remained Requires Improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in continued breach of legal regulation in relation to governance at the service.
Questions to ask when you visit
- Safe was rated Requires improvement on 3 March 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 3 March 2026. Ask about changes in management and what has changed since the report.
- Ask how nursing cover works at night and at weekends.
Registration details
- Registered manager
- Kerrie Mcnamara
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)16 inspection reports, latest 6 December 2023. Latest assessment published 3 March 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- RCH Care Homes Limited
- Ownership type
- Organisation
- Companies House number
- 02325401 (opens Companies House)
RCH Care Homes Limited runs 9 services in England, 3 of them in the South East. 6 are rated Good or Outstanding and 3 are rated Requires improvement or Inadequate.
Other services run by RCH Care Homes Limited
- G Brentwood Care Centre Good. Care home with nursing, Essex, East of England
- G Manton Heights Care Centre Good. Care home, Bedford, East of England
- G Park View Care Centre Good. Care home with nursing, Kent
- G Queens Court Care Home Good. Care home with nursing, Essex, East of England
Getting help from Kent County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Kent County Council
- Ask for a care needs assessment
- Phone: 03000 41 61 61, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Kent County Council
Checked on the council's website, November 2026.
Common questions
- Does Maidstone Care Centre provide nursing care?
- Yes. The Care Quality Commission lists Maidstone Care Centre as a care home with nursing.
- How many beds does Maidstone Care Centre have?
- The Care Quality Commission's register lists 58 beds at Maidstone Care Centre.
- When was Maidstone Care Centre last inspected?
- The Care Quality Commission's latest rating for Maidstone Care Centre was published on 3 March 2026.
- Who runs Maidstone Care Centre?
- Maidstone Care Centre is run by RCH Care Homes Limited. It runs 9 services in England, 3 of them in the South East.
- What is Maidstone Care Centre's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 3 March 2026.
Contact
- Phone
- 01622 672292
- Address
- 259 Boxley Road, Maidstone, ME14 2AR Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Eastfield (Good, 0.5 miles away) and Glenhurst Lodge (Good, 0.7 miles away).
Nearest care homes:
- G Eastfield Good, 0.5 miles away
- G Glenhurst Lodge Good, 0.7 miles away
- G Cavell Park Care Home Good, 0.8 miles away
- G Aspen House Good, 0.9 miles away
- G Greenbanks Care Home Good, 1 mile away