Mantles Court

People were safe living at the service, staff were trained in safeguarding and knew how to report any concerns about people's safety. Risks people faced had been assessed and staff knew how to mitigate risks as far as possible. There were enough staff to support people safely and spend time speaking with people. People were supported safely with their medicines. The service looked clean, and staff followed good infection control processes.

People's needs were assessed before they started living at the service and these assessments were reviewed as people's needs changed. Staff were well supported and had the training to support people effectively. People were supported safely with food and drink and were positive about the mealtime experience. People were supported to see health professionals if this support was necessary. The service had been adapted to meet people's needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received kind and compassionate care from a staff team who knew them well as individuals. Staff spoke with people in a calm and supportive way and people were happy and relaxed being supported by staff. People were supported to make choices in their day to day lives. Staff supported people to be independent and respected their privacy and dignity.

People received personalised care which met their specific support needs and their preferences. Staff supported people to understand what was being communicated with them. People were supported to follow their social interests and pastimes and a wide array of interesting pastimes were available to them. There was a complaints procedure in place at the service and concerns were promptly responded to. People were supported with dignity and respect at the end of their life.

The registered manager and staff team promoted a positive culture at the service. The registered manager and staff team completed audits to monitor the quality of the service and put actions in place to improve

the service if this was necessary. People, their relatives and the staff team were regularly asked to feedback about the service. Staff worked well with external professionals to help support good outcomes for people. The registered manager was passionate about people having good quality care and was keen to continually improve the service.