Beaumont Park Nursing and Residential Home

Beaumont Park Nursing and Residential home is split across two floors. People have access to their own personalised bedrooms and share communal areas such as lounges, bathrooms, dining areas and a secure garden.

The management team completed audits to monitor the quality of the service, but these were not always effective in identifying where improvements were needed. There was a negative culture at the service and staff did not always feel supported by the management team. People. relatives and the staff team told us they felt more regular engagement with them was needed.

People felt safe living at the service, however some risks needed to be assessed more thoroughly and detailed more clearly in care plans. There were enough staff to support people safely, however staff told us they did not have time to support people outside of their essential care needs. We have made a recommendation that staffing be reviewed. The management team did not have formal systems in place to monitor the effectiveness of staff training or supervise them in their jobs. We could not be assured staff had the training to support people to eat and drink according to their needs. People's changing needs were not always reassessed in a timely fashion.

Despite our findings some people and relatives were positive about their support. One relative said, ''[Staff] always try their best to give [family member] the best experience. The service is everything we needed.''

People were supported safely with their medicines. The service was clean, and staff followed good infection control processes. Staff were recruited safely. The management team had learnt lessons when things went wrong such as the monitoring of people's pressure area care. Staff worked with health and social care professionals to promote good outcomes for people. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests;

the policies and systems in the service supported this practice.

We observed some kind and compassionate support from the staff team. Some staff knew people well as individuals and we received some positive feedback about staff support from people and relatives. The management and staff team worked well with partners such as the local authority and were keen to drive improvements at the service. They sent us immediate assurances to address the issues we found at this inspection.