Morewood Centre

Morewood Centre is located in Alfreton and accessed by a long drive on land owned by the Derbyshire local authority; there is also a day service provision on this site. The home has two lounges and a dining room on each floor; there are five bedrooms with en-suite facilities on each floor. Public facilities are a short walk away from the home.

People's experience of using this service: Improvements had been made to ensure people were protected from harm. Risks had been identified and action taken to mitigate these. Risk assessments ensured people could continue to enjoy activities as safely as possible and maintain their independence. People's diverse care and support needs were recognised, and staff enabled people to access activities when they could not access these services independently. Where potential abuse or harm had occurred, action was taken to prevent the risk of future harm. Care plans were detailed to guide staff to provide people's care needs.

Improvements had been made to ensure people made decisions about their care. Where people were not able to make decisions for themselves, capacity assessments had been completed and best interest decisions had been made. Where restrictions had been identified; applications to restrict people of their liberty had been made to ensure this was lawful. This meant people were supported to have maximum choice and control of their lives; the policies and systems in the service supported this practice.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent. Staff were available at the times people needed them and staff had received training so that people's care and support needs were met.

People received support from health care professionals where they needed this to keep well. Staff supported people to attend healthcare appointments and liaised with their GP and other professionals as required to meet people's needs. People were supported to eat and drink and there was a choice of foods available. Specialist diets were catered for.

People were treated with kindness by staff who knew them well. We saw that their privacy and dignity was respected, and people were confident that staff supported them in the way they wanted.

People knew how to make complaints. They were confident that the staff and registered manager would respond to any concern and they could approach them at any time. Complaints were managed in line with

the provider's complaints procedure and people were informed of any investigation and actions.

Quality assurance systems were in place to assess and monitor the quality of the service. There was regular communication with people and staff whose views were gained on how the service was run; their views were used to make continuous improvements; more information is in the full report