Duncote Hall Nursing Home

Systems and processes to ensure oversight of the service and the care people received was in place but required embedding and reviewing to ensure all information was captured and all risks reduced.

People were protected from harm. Known risks to people had been assessed and mitigating strategies implemented. However, we found a few areas required further improvements. Most unexplained injuries had been investigated, followed up and recorded appropriately.

People received their medicines safely and by trained staff. However, we found not all prescribed medicines had been recorded appropriately. However, we found no evidence of harm to people.

People told us activities were not offered at weekends, and staff at times were slower at responding to needs than expected.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were seen wearing appropriate PPE, COVID-19 testing was in place and the service followed government guidance throughout the COVID-19 pandemic.

People were supported by staff who had been recruited safely and who had received the necessary training to complete their roles.

People told us staff were kind, caring and knew them well. Staff respected people's privacy, dignity and independence. People were involved in their care planning and preferences had been recorded.

People were supported with aspects of food and fluids as required. People had a choice of meals and drinks throughout the day.

Staff worked closely with other professionals such as speech and language therapists, GP's, commissioners and other health professional.

People, staff and relatives knew how to complain. The management team had requested feedback on the service from people, their relatives, staff and other professionals.

People's communication needs were documented and met. The registered manager had information available in different accessible formats such as easy read, large print or in a different language.