The Lakes

People were protected from potential abuse. Staff understood the policies and procedures for reporting any concerns. Risks to people were safely managed. Risk assessments were in place and contained relevant strategies to mitigate known risks.

People received their medicines as prescribed. Records were kept up to date and evidenced medicines were given on time. People were informed of what medicines they were taking.

Care plans were detailed and person centred. Information on people's communication, wants and needs, skills and significant relationships was recorded. People's needs in relation to protected characteristics was recorded and staff understood how to support people to meet these needs.

The registered manager had a good oversight of the service. Regular audits and reviews were completed on records and staff received spot checks to observe their interactions with people to ensure good quality care was delivered.

People, relatives and staff were asked to feedback on the service to support improvements. Action plans were implemented when any issues were raised or found. Staff felt supported within their roles.

People told us they felt safe at The lakes and the staff were kind and caring. Visitors were welcomed into the home. People's healthcare needs were met, staff referred people to external professionals as needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice